This was my 2nd stay with this property in last 7 months time., Booked and Stayed at Suite room. The location wise perfect, Very near to beach, In and around transportation, Restaurant wise all the facilities are good. Staffs must be trained properly. I have requested for 3 hours late checkout at the time of booking itself through hotels.com. When i do the check in requested but they refused they asked me to make the payment of THB 1000 additional for 3 hours., In fact most of the rooms are empty due to lean season. Considering the request or not is there wish., But they must be polite with the guest not to be rude. They must be educated over and above communication level is too low. They asked me to check out by 1200hrs., Exactly 1200hrs checked out and waited for 3 hours at reception. They are not even ready to on the fan when i was sitting at the lobby. I have booked and paid for my Oct 19 travel for the same suite room., I realized not to worth stay at this property due to which cancelled my booking.