"The room didn't have a kettle. Also no plug sockets next to the bed. The room service breakfast that they provided didn't arrive on time and made my day late, the service from the manager was very poor and she was arrogant not worth the money "
"We stayed in the suite and it was so beautiful we booked for an hour there night.
Friendly and helpful staff and our room was clean and cosy.
Breakfast was okay, but would've like to have seen a selection of mini cakes/biscuits and fresh fruits to the selection, just to give more of a variety and also some fresh juice in addition to the cordial, tea and coffee on offer.
However an enjoyable and pleasant stay and would love to return. "
"I experienced some minor glitches which was resolved and I would like to stay here again on my next visit. The room, especially bathroom was very clean, air conditioning was in good working order and the bed was very comfortable. I am unsure though why they have stopped supplying the little 2-pack biscuits to go with your tea or coffee and glad I didn’t have the kids with me cos they love it🤔. The reception staff were polite, professional, friendly and helpful.👍
Complimentary cookie and ice...
"It was a shame that I didn’t arrive until the early hours of the morning. I didn’t get to sample the facilities that were available as I had to leave in the morning.
The staff were lovely and the standard of the hotel is excellent.
The price I paid for the room and breakfast was also very reasonable"
"Perfect staff throughout.
Rooms are comfortable. Garden is nice.
Breakfast is good but a little pricey I would say for what you get. Spread a little poor. But staff will get you anything you require."
"I was attending The Greatest Gathering in Derby, so I needed somewhere to stay. Leaving it to the last minute like I usually do, there weren't many places left that were a) cheap, and b) within easy reach of Derby. This hostel was a lot better than I thought it would be: Joe was very helpful from the moment I arrived, showing me around and explaining everything carefully. My room was nice and secluded, and the bed was comfortable. The decor is nice and colourful, and the rooms have themes, which...
"Booked an executive room to stay whilst visiting friends, free parking on site was a bonus with bus stop right outside to go into city. Check in efficient and reception team all friendly and accommodating to help with information. Had a nice room at the front of building on first floor, spacious with a lovely big bath and shower. Bar and breakfast area looked comfortable but we didn't use as out and about. Would stay again. "
"The staff were nice and friendly, and it was a comfortable stay. The room had a ironing board, iron and hair dryer. I didn't need to ask as we were going out for the evening and our clothes needed a quick press. I wasn't able to use the other facilities because I didn't take my swimming costume with me. Next time I will"
"Nice hotel, got some great parts done ok parts.
Check in on Saturday was very slow. Not sure why, but it took 25 mine to get checked in as some customers ahead of us, seemed to take forever to get resolved. Not sure why that was, staff, systems, or booking issues... Who knows, but with only 2 people before us, 25 mins is not great.
The hotel is nice though,service is good, rooms are good, no real complaints. The lifts are very slow though and we thought they would break at any...
