สระว่ายน้ำในร่ม

รีวิว อเมริกินน์ บายวินด์แฮม ปัมปา - อีเวนท์เซ็นเตอร์

2.5 out of 5

รีวิว

7.8

ดี

คะแนน 10 - ดีเลิศ 123 จาก 294 รีวิว" "
คะแนน 8 - ดี 78 จาก 294 รีวิว" "
คะแนน 6 - พอใช้ 39 จาก 294 รีวิว" "
คะแนน 4 - แย่ 32 จาก 294 รีวิว" "
คะแนน 2 - แย่มาก 22 จาก 294 รีวิว" "

8.0/10

ความสะอาด

8.4/10

พนักงานและบริการ

7.8/10

สิ่งอำนวยความสะดวก

7.6/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

7.8/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

10/10 ดีเลิศ

Susan

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Property is older and shows its age. I wouldn’t say it’s spotlessly clean but, it isn’t filthy either. Just so so. Items that needed maintenance in our room: electrical outlet for HVAC unit didn’t have a cover plate, bath tub faucet leaks, toilet seat needs tightened, HVAC unit had a sign on it that said to use thermostat on wall but there isn’t one, lamp by TV didn’t work. Towels were worn and stained . This wouldnt be my first choice to stay if I’m ever back in Pampa Texas.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Relations Specialist วันที่ 16 เม.ย. 2024
Hi Susan,We appreciate your feedback and apologize for any inconveniences experienced during your stay. While our property may show signs of its age, our team works diligently to maintain cleanliness and address maintenance issues promptly. We regret any oversights regarding the electrical outlet, bathtub faucet, toilet seat, HVAC unit, and lamp, and we will ensure these concerns are addressed accordingly. Your comments are valuable to us as we strive to continually improve our guests' experiences.

10/10 ดีเลิศ

Diana

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was nice, cozy and felt safe. Room was clean.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Specialist วันที่ 31 มี.ค. 2024
Hi Diana,We're delighted to hear that you found our hotel nice, cozy, and safe, as providing a comfortable and secure environment for our guests is always our top priority. Our dedicated housekeeping team works diligently to ensure that each room is impeccably clean, maintaining our high standards of hygiene and comfort. Your positive experience reflects our commitment to delivering exceptional service, and we appreciate your feedback. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 ดีเลิศ

Manuel

เดินทางกับครอบครัว
ชื่นชอบ: สิ่งอำนวยความสะดวก
Good
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Specialist วันที่ 24 มี.ค. 2024
Hi Manuel,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 แย่มาก

Stephanie

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Manager วันที่ 19 มี.ค. 2024
Hello Stephanie,We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues.

2/10 แย่มาก

Jose

เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Specialist วันที่ 7 มี.ค. 2024
Hi Jose,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 ดีเลิศ

Melissa

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
N
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Manager วันที่ 27 ก.พ. 2024
Hello Melissa,Thank you for being a guest with us and for taking the time to share your review and rating. We hope to earn your business again when you return to the area.

10/10 ดีเลิศ

Mark

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was a good stay
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Manager วันที่ 17 ก.พ. 2024
Hello Mark,We are pleased to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back in the future for another fantastic experience at our hotel.

6/10 พอใช้

Brock

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
The upkeep/maintenance here is very lacking as well as cleanliness of the rooms & bathrooms. Staff is friendly & helpful but the rooms and repairs need attention.
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Specialist วันที่ 11 ม.ค. 2024
Hi Brock,We appreciate your feedback and thank you for acknowledging our friendly and helpful staff. We apologize for any inconvenience you may have experienced with the upkeep and cleanliness of the rooms and bathrooms. Our team is dedicated to maintaining a high standard of service, and we take your comments seriously. Rest assured that we will address these concerns internally to ensure a more comfortable stay for our future guests.

10/10 ดีเลิศ

Jeanette

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 9 ม.ค. 2024
Hi Jeanette,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 แย่มาก

Kimberlie

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I was not able to have any lighting do to the lamps not working not the microwave or ice box. It was very inconvenient for me
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Specialist วันที่ 9 ม.ค. 2024
Hi Kimberlie,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand the importance of functional amenities in ensuring a comfortable stay, and we regret any disruption caused by the issues with the lamps, microwave, and icebox. Our maintenance team is actively addressing these concerns to ensure that such issues are promptly resolved. We appreciate your feedback as it helps us continually improve our services.

10/10 ดีเลิศ

James, Clute

เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 25 ธ.ค. 2023
Hi James,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 ดี

Dionicio

เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 23 ธ.ค. 2023
Hi Dionicio,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 ดีเลิศ

Aubrey

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Amazing stay // service!!
Our stay was a short 1 night stay but nothing less than amazing!!!! Matthew was super speedy with our check in process and helped all our needs. The pool was perfect temperature and just what we were looking for. We had our camper so it was a plus the parking lot was nice and spacious. Very close to stores and great food!
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 17 ธ.ค. 2023
Hi Aubrey,We are delighted to hear that your one-night stay at our hotel was nothing short of amazing! We appreciate your positive feedback regarding Matthew's efficient check-in process and attentive assistance. It's great to know that you enjoyed our well-maintained pool with its perfect temperature, and we're pleased that our spacious parking lot accommodated your camper comfortably. Being in close proximity to stores and excellent dining options adds to the overall convenience of your experience. We strive to provide exceptional service and amenities, and we're thrilled to have exceeded your expectations during your brief stay with us.

8/10 ดี

Shawn

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Friendly, clean, and comfortable!!
Nice clean, no thrills motel. Enjoyed the pool, hot tub and breakfast. Very friendly staff. Will stay here again!! Motel meet our needs for the weekend.
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 6 ธ.ค. 2023
Hi Shawn,We appreciate your positive feedback on our motel, and we're delighted to hear that you enjoyed the clean and straightforward accommodations. It's wonderful that our pool, hot tub, and breakfast added to your overall experience. Our team takes pride in providing friendly and accommodating service, and we're thrilled that you found them to be helpful. We look forward to welcoming you back during your future visits, and thank you for choosing our motel for your weekend stay.

4/10 แย่

Michelle

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
The room smelled awful, and the restroom tile floor was broken.
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 22 พ.ย. 2023
Hi Michelle,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team is committed to maintaining high standards of cleanliness, and we regret that the room did not meet your expectations in this regard. We have immediately addressed the issues you highlighted, and our maintenance team is working diligently to resolve the concerns with the restroom tile floor. Please be assured that we take your comments seriously, and we will use them as an opportunity to improve our services. Thank you for bringing this to our attention.

10/10 ดีเลิศ

Jennifer

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Great Stay
Hotel was great! We even had a balcony!!! Matthew at the front desk was super helpful and very nice as were the other employees. Will definitely stay there again when visiting Pampa.
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 17 พ.ย. 2023
Hi Jennifer,We're delighted to hear about your positive experience during your stay at our hotel, and we appreciate you taking the time to share your feedback. It's fantastic that you enjoyed the amenities, including the balcony, and we're particularly pleased to hear that Matthew and our dedicated team at the front desk contributed to making your stay memorable. Providing excellent customer service is our priority, and we're thrilled to know that our staff's efforts were reflected in your experience. We look forward to welcoming you back on your next visit to Pampa.

10/10 ดีเลิศ

Derrick

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Nice rooms
I really like how comfortable and clean the rooms was
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 14 พ.ย. 2023
Hi Derrick,We're delighted that you found our rooms comfortable and clean during your stay. Maintaining a high standard of cleanliness and providing a cozy atmosphere is a top priority for us. Your positive experience in our accommodations means a lot to us, and we're thrilled you enjoyed your time at our hotel. Thank you for sharing your thoughts!

6/10 พอใช้

Susan

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Overall, it was great, however, I didn't sleep much. The heater would literally scream when it cycled off. I woke me up repeatedly. I would still recomment the hotel, but avoid room 226!
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 3 พ.ย. 2023
Hi Susan,We appreciate your positive feedback on your overall experience at our hotel. It's great to hear that you had a positive impression despite the issue with the heater in your room. We apologize for any inconvenience this may have caused, and we'll certainly look into addressing the noise issue to ensure a more peaceful stay for future guests. We value your recommendation and hope to have the opportunity to welcome you back in the future, providing you with a more restful and enjoyable stay.

8/10 ดี

Sondra

เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Manager วันที่ 5 พ.ย. 2023
Hello Sondra,Thank you for taking the time to share your feedback. We appreciate your positive rating and are glad to hear that you had a good experience with us. Should you have any future inquiries or require further assistance, please don't hesitate to reach out to us.

4/10 แย่

Christopher

เดินทางกับสัตว์เลี้ยง, เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Check in was tough, communicating with staff was difficult. The room was overpriced to start. Upon check in I was informed of a $25.00 per fee. Now it’s really over priced. Got into the room that was hot. The patio had no chairs or table to enjoy. There was garbage piled up in the corner of the patio and around the corner of the building. There was broken glass on the patio cigarette butts all over the ground. Couldn’t open the window because there was no screen on the window & the flies were terrible. The yard outside where our patio is needs water and proper yard maintenance. There is exposed wires where the outdoor lights in the ground are located. There is cut grass and leaves all around the property & sidewalks. Our room had no shampoo a very noisy old AC unit that just constantly runs. The microwave beeped & beeped so was unplugged. The lower outlets did not work throughout the room. Vending & beverage machines were nearly empty. Not worth what we paid I wouldn’t stay again!
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 10 ต.ค. 2023
Hi Christopher,We apologize for the inconvenience you experienced during your stay. We are sad to hear that your check-in process and room conditions were not up to your expectations, and we appreciate your feedback. We are continually working to improve our services and facilities to provide a better experience for our guests. Your concerns will be taken into account as we strive to enhance our offerings. Thank you for sharing your observations with us, and we hope to have the opportunity to serve you better in the future.

10/10 ดีเลิศ

Shawna

เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice place
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 19 ก.ย. 2023
Hi Shawna,We're glad to hear you had a pleasant experience! If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!

10/10 ดีเลิศ

Cory

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I'll be back. Very comfy and clean. The staff is Amazing!
เข้าพัก 5 คืน, สิงหาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 6 ก.ย. 2023
Hi Cory! It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 แย่มาก

Carey

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
I did not stay at this property. I was subpoenaed for court and court was canceled but the offender took a plea deal. I gave 7 days notice and Sam Patel refused to give me a refund because I was rude to him. Apparently he believes he can treat people however he wants and they are supposed to put up with it. He refused to give me his supervisors name or corporate contacts. I will never book with this property or with Expedia ever again.
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 31 ส.ค. 2023
Hi Carey! Thank you for taking the time to complete our survey and share your experience! In the hotel business, there are occasional misunderstandings and complaints to be addressed, and we are well prepared to remain professional and to be as accommodating as possible. Regarding your discussion with management, please give us a call whenever you're availableso that we can remedy this situation as quickly as possible.

10/10 ดีเลิศ

Sonya

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 16 ส.ค. 2023
Hi Sonya! It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Learning about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you again for taking the time to share this experience.

8/10 ดี

Stephanie

เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: พนักงานและบริการ
Very quiet and friendly people
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 15 ส.ค. 2023
Hi Stephanie! We're glad that you enjoyed the value and the amenities of our hotel! Thank you for sharing your perspective of our hotel’s accommodations and services! It means a lot to us that you were satisfied with the friendliness of our staff and the convenience of our amenities and we look forward to seeing you again soon!

8/10 ดี

Raul

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, ความสะดวกสบายของห้องพัก
Desilucionado
Hiba con toda la intención de entrar a la alberca ya que las Fotografías se ve muy bien y resulta que está fuera de servicio y eso no lo ponen en la descripción y aparte nadie habla español 😂
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 9 ส.ค. 2023
Hi Raul! We strive to give you a great experience, and are pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't informed about the pool being closed. We appreciate the compliments and the comments regarding areas where can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve.

2/10 แย่มาก

Aidan

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Bad
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 8 ส.ค. 2023
Hi Aidan! We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5 star experience and we apologize for failing to do so. We hope that you'll give us another chance to change your perception of our hotel.

6/10 พอใช้

Jackie

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
advertised as having a pool, It was out of order and appeared to have been for some time. Also, deadbolt lock would not work when the door was closed.
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Manager วันที่ 7 ส.ค. 2023
Hello Jackie, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

4/10 แย่

Harry

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
We booked over two months ago. Was never told it was under construction and that the pool was closed. The outside of building looked horrible.. we sat in car contemplating loosing the money that we paid already as it wasn’t refundable. Breakfast was not desirable. Then they automatically take $100 out of your account for incidentals.. room needed to be cleaned a little better than it was. Air conditioner unit had debri in it that looked like dirt and tree remnants and doesn’t look like it was ever cleaned. Don’t book by judging by pictures on site.. the outside looks terrible in person and rooms are not what they look like on site.
เข้าพัก 4 คืน, กรกฎาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 21 ก.ค. 2023
Hello Harry! We regret to discover that you weren't thoroughly impressed with us during your most recent stay. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve.

6/10 พอใช้

Sean

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
The bathroom faucet was rusted. The outlet went out for the refrigerator. I found my bottle water warm when I pulled it out.
เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 13 ก.ค. 2023
Hello Sean! We're sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good condition. Thank you for taking the time to share your experience and to bring these matters to our attention.

4/10 แย่

Lupe

เดินทางเพื่อธุรกิจ
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Several electrical outlets and switches don’t work in the room. I had to do my own trouble shooting just to get the tv to turn on.
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Guest Relations Specialist วันที่ 11 ก.ค. 2023
Hi Lupe! We're very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issue right away. It is of the highest importance that things like this are not missed by our staff and should never be overlooked. We do thank you for bringing this matter to our attention and assure you that we are correcting this issue for improved convenience in future visits.

8/10 ดี

Brenda

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
La alberca estubo serrada mi hijo a eso iba a disfrutar en la alberca
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Manager วันที่ 30 มิ.ย. 2023
Hello Brenda,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Please do come see us again.

10/10 ดีเลิศ

Dorothy

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice clean place with friendly staff. Only one problem was the coffee was not hot and hot water was only warm.
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Guest Relations Management วันที่ 30 มิ.ย. 2023
Dear Dorothy, It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a very warm and welcoming experience, and we are delighted that this goal was achieved. We are happy to learn that you had a good time and that the staff provided you with a friendly service.Thank you for your feedback on the coffee. We apologize for all the inconvenience. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

10/10 ดีเลิศ

Marlin

ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Manager วันที่ 30 มิ.ย. 2023
Hello Marlin,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

2/10 แย่มาก

amber

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
I had made A RESERVATION THROUGH EXPEDIA. NEEDED TO CHANGE THE NUMBER OF GUESTS. CONTACTE3D EXPEDIA THEY MADE THE CHANGE. THE AMERICINN PLACED A 100 DOLLAR HOLD ON MY CARD AND TOLD ME THAT IT WOULD BE RETURNED TO ME THE NEXT DAY. THE MAN AT THE INN WAS VERY RUDE AND I HAVE NOT RECEIVED MY 100 DOLLARS BACK. WILL NOT BE STAYING THERE AGAIN. AND I WOULD LIKE MY 100 DOLLARS BACK BECAUSE THE ROOM WAS IMMACULATE WHEN WE LEFT. AND I WILL TELL EVERYONE I KNOW NOT TO STAY THERE AND I HAVE SOMEWHAT OF A HUGE FOLLOWING WITH MY SOCIAL MEDIA PRESENCE SO THERES THAT. THE INN WAS BEAUTIFUL AND EASY TO ACCESS BUT THEY NEED NEW STAFF.
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Guest Relations Management วันที่ 30 มิ.ย. 2023
Greetings, Amber We deeply regret the unpleasant experience you experienced throughout your visit. We are extremely sorry to hear about all of the problems you had while staying with us, especially your credit card being charged and the money still not being reimbursed. We understand your displeasure, and we will have management address this issue.Please know that we value your comments and will investigate and take appropriate action to address the issues you encountered. We appreciate your business and want to assure you that this is not typical of our standards. We recognize that your total experience fell far short of your expectations, and we are dedicated to making changes to guarantee that this does not happen again. We hope to serve you again in the future and offer you with the outstanding stay that you deserve. We apologize once more for any issues you had during your stay and thank you for bringing them to our notice.

6/10 พอใช้

Glen

เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
The place had rooms available and I like the decor. The rooms weren’t the cleanest though. Some of the towels had stuff on them and the Air conditioner hadn’t had the filter cleaned in forever. The staff was friendly though.
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Guest Relations Management วันที่ 27 มิ.ย. 2023
Dear Glen, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay.Thank you for your feedback on the condition of the room and its amenities. We will be relaying the concerns you mentioned to our housekeeping and maintenance department. Given that we are always looking for ways to improve the hotel experience for our guests, your feedback will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

4/10 แย่

JOE, MOUNTAIN CITY

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
1. They misunderstood how many nights we were staying and I had to pay full-price for a third night. 2. The shower had no hot water. 3.Breakfast was tasteless. No knives to cut up the waffles or sausage. Coffee was very weak. 4.No comfortable chairs in the room. Only table chairs. 5.A/C was noisy. 6.Hairdryer had been torn off the wall and took up countertop space. 7. Will not ever stay here again.
การตอบกลับจาก Guest Relations Management วันที่ 25 มิ.ย. 2023
Dear Joe, We regret to know about all the negative experiences you had during your stay. We understand that your encounter with our staff and the confusion that resulted in you paying for an extra night was very frustrating and disappointing. Know that your voice is very important to us and we will be communicating this issue with your front desk and the management. We are also taking notes of all the other issues you have experienced while staying with us. We are sincerely sorry for the inconvenience. Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Once again, we apologize for the inconveniences you faced during your stay, and thank you for bringing them to our attention.

8/10 ดี

ผู้เข้าพักจริง

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Guest Relations Management วันที่ 23 มิ.ย. 2023
Dear Valued Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 แย่

Ruben

เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Rustic feel, old time-ish. Property was very old looking on the outside, a little skeptic, needs lots of work. Not what you would expect for a Wyndham motel
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Guest Relations Management วันที่ 14 มิ.ย. 2023
Dear Ruben, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not satisfied with our property. We endeavor to give our guests a comfortable experience during their stay. We recognize that this wasn't the case for you.Thank you for taking the time to write a review. We strive to provide a comfortable stay and we will use your review to help us improve our standards for future guests.

10/10 ดีเลิศ

Misty

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very friendly and attentive
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก Guest Relations Management วันที่ 15 พ.ค. 2023
Dear Misty, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 ดี

Matthew

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก Manager วันที่ 14 พ.ค. 2023
Hello Matthew,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 แย่

Brenda

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
They have a lot to work on!!!
Upon arrival I was asked for a $100 cash deposit that was not told to me ahead of time. Got to room and lights wouldn’t turn on with switch, Finally got lamps to come on Vanity light in bathroom definitely has a short in it. Came on for a tolls of about 15 minutes our whole stay. Reported it to desk 4 times or more. They came to room first night and jiggled switch for several Minutes and it came on and was off again before they even got back to desk. Came back again next am and changed bulbs and it worked for about 5 minutes and then out again. Was very hard to put contacts in my eyes in dark and put makeup on. There was dried blood on sheets and top comforter. No thermostat on wall and when we turned on unit by window it made horrible noises and smelled like it was burning. So we had to sweat all night. There were no towels at pool until we asked for them. No Jets in hot tub. We only had two towels in room for 4 people. Went to breakfast at 8:30 and no food left and nobody brought anymore out. Got to hear hammering in rooms on both sides of ours all day Saturday while the 6 month old baby was trying to take a nap. I know remodeling is taking place but why put people in a room in between it. We have stayed in AmericInn before and never was our experience so bad. We will not stay in one again. And not once did anyone offer to do something about our bad experience.
เข้าพัก 2 คืน, เมษายน 2023
การตอบกลับจาก Guest Relations Management วันที่ 3 พ.ค. 2023
Dear Brenda, Thank you for sharing your review and giving us an honest look at the guest experience in our hotel.It is disheartening to learn that you did not enjoy your stay and that your room had so many issues. We would like to apologize for all the problems you encountered in your room. We are also terribly sorry for the noise the remodeling caused you. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We do hope you'll return and let us show you a far better experience.

4/10 แย่

Brittany, Pampa

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The drawers to the dresser were already broken when we entered the room. Only one towel for two guests and the Tv wasnt working
เข้าพัก 1 คืน, เมษายน 2023
การตอบกลับจาก Guest Relations Management วันที่ 2 พ.ค. 2023
Dear Brittany, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay. We apologize for all the inconvenience you encountered, especially the broken furniture and insufficient toiletries. Do know that your voice is of tremendous importance to us and we are confronting all these issues that you mentioned to ensure that no guest has this experience in the future. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.I do hope you'll return and let us show you a far better experience.

6/10 พอใช้

Tiffany

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
เข้าพัก 1 คืน, เมษายน 2023
การตอบกลับจาก Guest Relations Management วันที่ 10 เม.ย. 2023
Dear Tiffany, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.I do hope you'll return and let us show you a far better experience.

10/10 ดีเลิศ

Scott, San Diego

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Smiling, friendly staff worked hard to make it nice. All new towels and bedding. Cute western style decor. Fresh tortillas to make burritos for breakfast Stores close by. Love this place.
เข้าพัก 1 คืน, มีนาคม 2023
การตอบกลับจาก Guest Relations Management วันที่ 20 มี.ค. 2023
Dear Scott, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We are delighted that you love the hotel's decor as well as the guest room and the breakfast! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are especially happy to share this review with our staff who work hard to ensure that you receive a five-star experience in service and accommodations.Thank you for sharing this review and we look forward to seeing you again!

2/10 แย่มาก

Ericka, Howardwick

เดินทางกับคู่รัก
ชื่นชอบ: สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
The hotel needs updating in some aspects. They do have a good breakfast and comfortable beds, pillows leave a little to be desired and it’s hit or miss if you’re going to get a soft or scratchy towel. They didn’t vacuum the room before we arrived because there were goat head stickers all on the carpet, and some were found by stabbing into our feet. The walls were in desperate need of paint and the tape where they textured the walls was coming off. The a/c never got the room cooled much. The jacuzzi tub was nice. And on that note we had a major issue with the hotel/staff! We booked the king jacuzzi room for two nights. We decided to stay a third night and booked and paid for the same room. When I went down the next morning to re-check in the guy behind the counter said I reserved queen beds not the jacuzzi king. I checked my Expedia account and I reserved the correct room and even showed him. Expedia called him and confirmed the reservation was correct, he said his system showed queen beds and said he would upgrade it if I paid the difference. The amount for the correct room was already paid for and this guy was trying to get more money for something I’d already paid for. After an hour and a half on the phone with Expedia and him refusing to cooperate we ended up having to not only switch to another hotel but a completely different city an hour away to even get similar accommodations! I will never go back!!
การตอบกลับจาก Manager วันที่ 15 มี.ค. 2023
Hello Ericka, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 ดี

Jordan

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Guest Relations Management วันที่ 3 มี.ค. 2023
Dear Jordan, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 ดีเลิศ

Pavel

เข้าพัก 1 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Guest Relations Management วันที่ 7 มี.ค. 2023
Dear Pavel, It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star stay at our hotel!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

6/10 พอใช้

Doug

ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Property was clean, but slightly run down. The TV only had one channel.
เข้าพัก 3 คืน, มกราคม 2023
การตอบกลับจาก Guest Relations Management วันที่ 20 ม.ค. 2023
Dear Doug, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay, however, we would love to hear your comments and suggestions for improvement during your next stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 ดี

Walter

การตอบกลับจาก Guest Relations Management วันที่ 7 มี.ค. 2023
Dear Walter, It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star stay at our hotel!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!