I donât know what was worseâthe argument at check-in over the bed configuration (with no option to select it online at booking), being told there were no staff available to change it (until later, which wouldâve been absolutely fine if theyâd just said that upfront), OR the state of the room itself.
It was dirty and tiredâmismatched old fittings and tiles, hairs in the bathroom, grime and mould in the shower, broken and water-damaged kitchen cupboards that wouldnât close, and floors and rugs that clearly hadnât been vacuumed properly. The couch was broken (I can understand how this could be missed), and the icebox didnât work.
Then, at 6 AM, City Care woke everyone up leaf-blowing sand off the roadânot the hotelâs fault, but the final straw.
For whatâs meant to be a top-quality hotel, this was really disappointing. I paid around $500 per night or just under (some rooms were listed at $800), and it wasnât worth it. The next night, I stayed in a $240-per-night hotel that had two queen beds in a clean, modern room instead of two tiny singles.
Thereâs also very limited parking, so lugging heavy bags was a hassle.
The pool and outdoor area are stunning, and the views are beautiful, you can hear the waves crashing on the beach at night and I think the location is quite good but thatâs about where the positives end. We skipped the restaurant after reading reviews, the menu is very limited for breakfast and dinner anyway.
Wouldnât stay again, especially for that price.
