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"Wonderful property and super helpful and friendly staff"

"Stayed at Cabin Kai 4 (Dec 26–30, 2025). Affordable and located in a beautiful, peaceful area with free parking, water, and Wi-Fi (weak). Major concern: No window coverings for the floor-to-ceiling bathtub window or windows above the bed and coffee bar, resulting in serious privacy issues while bathing and sleeping. This was very uncomfortable. Remote location (45 minutes from Hilo); a car is required. No cellphone reception. No nearby restaurants or shops. Towels were not very clean, and...

"Couldn’t stay because of the storm. "

"It was no contact with the staff after 6pm, I texted the staff around 5:40pm because there was no coffee at all in the room, but she never responded, so we left early next morning. $425 a day for that small bungalow room without any service was how much very expensive. When we arrived around 4:30pm and we were waiting with another couple to check in but there was no staff in the check-in area."