This is the worst hotel experience I’ve ever had. I believe they should shut down for repairs and maintenance work before accepting more guests… they were out of most things. The breakfast sausage and eggs were undercooked.. all the juice was just murky water. Coffee was out of order. Most importantly our ac wasn’t working and it was very hot… the shower only had cold water. The pool was very filthy with trash all over. When I talked to staff I got brushed off and told everyone is having problems…
Molly
เข้าพัก 1 คืน, กรกฎาคม 2025
6/10 พอใช้
Mark, Holts Summit
เดินทางกับคู่รัก
27 ก.ค. 2025
The property is starting to show its age. Needs to be renovated. Convenient to downtown.
Mark
เข้าพัก 1 คืน, กรกฎาคม 2025
4/10 แย่
Tony
21 ก.ค. 2025
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
I stayed for 6 nights. I did not care for having to call a number in order to get help at the reception desk. I hung a request form on the outside of my door for trash pickup on day 3, and I also had a light out over the sink. The form was ignored. I placed the request form on the reception desk the next day and it was ignored. I had to empty my own trash in a bin outside the hotel. The vending machine was out of order. The decaf coffee machine out of order in the lobby. No housekeeping visit for over 5 days. On the positive side, the A/C was robust, the hallways smelled very nice, and the hotel was quiet. Overall, I will not stay at this hotel again.
Tony
เข้าพัก 6 คืน, กรกฎาคม 2025
2/10 แย่มาก
Valecia
เดินทางกับครอบครัวและเด็กเล็ก
19 ก.ค. 2025
ไม่ชื่นชอบ: พนักงานและบริการ
Comfort Inn needs a zero no star rating when I arrived to check in there was no room available for me and per the requested special instructions I added to my booking the staff man and woman (manager) was very rude unprofessional about it had no customer service skills and no remorse for booking a room the night before someone else is going to arrive to check in the room but thought they were going to get my money anyway oh no way plus I had to go somewhere else Drury Inn to get a room they need to learn how to check the bookings and communicate with the customer to make sure accommodations are made and answer the phone when it rings I called over 30 minutes and no one answered but when I called in person it just rung and they were ignoring it
No ice, vending machines not working, bugs in the bath tub, water around the bathroom door, jam, carpets dirty, stains on pillow cars and towels, no coffee in our room, no one at checkout to voice concerns. We talked with a lady who said they stayed a year ago and it had gone down hill.
Kathy
เข้าพัก 1 คืน, กรกฎาคม 2025
6/10 พอใช้
joan
เดินทางกับคู่รัก
17 ก.ค. 2025
Garbage from rooms was outside several rooms on the second floor the afternoon we checked in. Sort of piled. It was still there the next morning. Not very appealing looking. Breakfast was just ok. Some things like the eggs and pancake mix were empty. Ice machine was not working. I think the place needs a little TLC or maybe someone didn’t show up for work.
We stayed at this property while visiting family in the area. We will not be staying here in the future. Our room stunk, the bathroom had mold, there were little black crickets in the bathroom and room. I woke up with bed bug bites. I notified front desk & they could not move me, or give refund so i could go somewhere else. She knew about the crickets and said exterminator was coming Monday.
My stay here was not what I have experienced previously…the bathroom was dirty, the water wasn’t hot, the toilet seat was loose, there weren’t enough towels, there were holes in the lamp shades, the lamp bases were dirty & rusty,
Had to switch rooms because our first one smelled of pot. Black mold on ceiling tiles in the exercise room. Half the breakfast station was out of order. Toilets backed up in multiple rooms (saw another guest returning a plunger when I was at desk complaining). Pictures of the hotel were from about 20 years ago and do not reflect current disrepair of facility
Brent
เข้าพัก 1 คืน, กรกฎาคม 2025
4/10 แย่
Ronnie
เดินทางเป็นกลุ่ม
30 มิ.ย. 2025
ไม่ชื่นชอบ: ความสะอาด
The floor in the room was very dirty. The carpet was sticky in places.
Air conditioner didn’t work very well , refrigerator Was broken, pool water was dirty, and pool area was dirty and not maintained. Couch in the room had stains on it, and the room smelled very musty. I would never stay there again.
Jeffrey
เข้าพัก 2 คืน, มิถุนายน 2025
4/10 แย่
Carol
28 มิ.ย. 2025
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The motel was really run down and needs to be renovated. We would not stay there again. They really need to improve their breakfast. The coffee machine was broken, so no coffee We had to ask for forks. There was a juice machine, but no orange juice. The food was not fresh.
Disappointing.
Blood all over bed....bugs in room....carpet trim torn away from the wall. And when i go to speak to someone at the front desk....nobody there. I left my room keys and left the property.
Friendly check-in and nice space for breakfast. The carpet looked like it hadn’t been cleaned in years, the rooms were good space, but again cleanliness was very lacking.
Sara
เข้าพัก 1 คืน, มิถุนายน 2025
8/10 ดี
Jeremy
เดินทางกับครอบครัว
22 มิ.ย. 2025
Access was easy. Check in Staff member was very helpful and very nice.
Room was dirty; carpet not vaccummed; not dusted; not wiped down; and smelled.
The room was really disgusting. There were stains on the sheets, walls, and ceiling. The furniture looked like it hadn’t been dusted and the remote was sticky to the touch. By the time we realized all the issues, it was too late for us to switch rooms with our toddler. We were only here for one night and we are looking forward to leaving in the morning.
I had to change rooms three times. TVs were not working, refrigerator looked like a chocolate bomb went off in it, and while the front desk tried to help, I never did get a room were everything was working. I would not recommend the breakfast either, I just passed on eating.
The refrigerator was very dirty and needed defrosting. The sink and bathroom areas needed towel racks. The lamps looked dusty and rusty. Remotes were sticky. There was a loud engine noise either from traffic or the AC. Breakfast area had a broken coffee machine and juice macine.
Steven
เข้าพัก 1 คืน, มิถุนายน 2025
10/10 ดีเลิศ
Howard
16 มิ.ย. 2025
Howard
เข้าพัก 2 คืน, มิถุนายน 2025
6/10 พอใช้
Paula, Kansas City
เดินทางกับครอบครัว
14 มิ.ย. 2025
The pool was out of order, the soda machine was out of order, the ice machine only produced a handful of ice, only the on/off and volume worked on the remote. Since we couldn’t swim we thought we would watch a movie but couldn’t watch anything but Diners, Drive ins and Dives. The room smelled like a wet towel. The price was inexpensive and the bed and bathroom were clean.
Paula
เข้าพัก 1 คืน, มิถุนายน 2025
2/10 แย่มาก
Frances
13 มิ.ย. 2025
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Room was filthy every vending machine was broke! Room smelled of mold / refrigerator was broken and leaking water. NO hot water and ac was not cooling enough
Check in was at 3pm, we arrived at 5:30pm. Room was “almost clean” went to check on room 10min later the housekeeper was still in there. Requested new room, front desk was annoyed that we had the audacity to ask for a room that was already clean instead of waiting on our original room that was still dirty TWO hours after the check in time. He ended up magically finding a different room for us after we waited in the lobby some more with a crying 2month old. The TV in the new room didn’t work, the curtains were half off. The ice machine and water machine at this facility don’t work either. Checkout the next morning we waited at the front desk to turn in key… the front desk lady in slippers was outside sitting on a bench smoking.