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"Convenient Hotel in Fairfield. Good location and such a clean and comfortable. The taste of waffle is very good."

"Unfortunately, the television had cable that included nothing local. NO news, local info, etc. No regular channels. All together a big waste!!!"

"The staff are the real stars here! They are so nice - from the front desk to housekeeping. Special thanks to Erica in housekeeping for making the stay wonderful. I had asked for bare minimum (new sheets and towels) and she did it all plus gave me extras of towels. She saw my little boys! Appreciated the thoughtfulness. The ladies in the breakfast room were also very nice, making sure the kids and I had what we needed. Biscuits and Gravy are Sundays BTW. It was delicious everyday. Great stay!...

"Overall the whole place was clean, especially considering the fair rate. The elevator could use some love and outside the door they don't have someplace for smokers to dispose of their cigarette butts. They were all over the ground! I would stay there again. We didn't try the breakfast it looked very sparce. There is a nice little restaurant in the shopping complex behind the hotel. Oh the staff was nice, but there were disruptive children running around...school was out. Overall everything...

"Clean room. Good breakfast!"

"I’m so discouraged by the whole experience. The staff did their best working with what they had….run down nasty place. The carpets on the stairs were not vacuumed, the chair in my room was yellow but black and soils with body fluids from a guy, I had a no smoking room but by the door their was an old tin can for people to dispose of cigarettes under the no smoking sign. What happens people put there things in there and it’s right next to the door and my rooms window so the room smelled like...

"The free breakfast was crap. Wasn’t nothing but cereal, old toast and premade pancakes you had to microwave."

"**Outstanding Customer Service – Thank You, Victor!** Victor provided exceptional customer service during our stay at Best Western Ottumwa Inn & Suites. He was incredibly helpful, supportive, and cooperative, and went above and beyond to assist us whenever we needed help. His kindness, patience, and willingness to help made a real difference in our experience. It’s rare to come across someone who genuinely cares about guests and does everything possible to make their stay comfortable and...

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