We stayed in the 2 bed apartment which had an en-suite and main bathroom. There was a twin and double room and a comfortable living space with studio kitchen. Ideal for a group of friends visiting Oxford.
Laura
เข้าพัก 2 คืน, ตุลาคม 2020
การตอบกลับจาก Sarah Crowner วันที่ 21 ต.ค. 2020
Dear Laura,
Many thanks for taking the time to leave us a review following your recent stay with us.
We were pleased to hear that you found the apartment ideal and that you enjoyed your stay.
We sincerely hope to welcome you back to us on your next visit to Oxford.
With Kind Regards,
Platinum Pillows Team
Dear Belinda,
Many thanks for taking the time to leave us a review following your stay.
We are delighted that you enjoyed your time at our Razia Apartments.
We sincerely hope to welcome you back on your next visit to Oxford.
With Kind Regards,
Platinum Pillows Team
4/10 แย่
ผู้เข้าพักจริง
24 มิ.ย. 2019
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ผู้เข้าพักจริง
เข้าพัก 4 คืน, มิถุนายน 2019
การตอบกลับจาก Sarah Crowner วันที่ 25 มิ.ย. 2019
Dear Guest,
Thank you for taking the time to leave us a review following your stay with us. I know that you have also emailed us directly with the details of the issues that you had whilst staying with us. We will be addressing these with our cleaning and maintenance team.
We hope that you can feel assured that these issues were an unhappy exception to our usual high standard of guest experience.
With Kind Regards,
Platinum Pillows Team
The Apartment was really nice, the only problem we encountered was that when we arrived, the cleaners hadn’t taken the extra bedding or taken the bins out, I spoke to Suzy and she has them come round and rectify it.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, พฤศจิกายน 2018
การตอบกลับจาก Sarah Crowner วันที่ 19 พ.ย. 2018
Thank you for taking the time to leave us a review. Feedback is a very important part of our business and helps us to continuously improve. We were pleased to hear you liked the apartment. We were grateful that you contacted us when you discovered that the bed linen from the previous stay had been left behind as well as the bins so that we could rectify that issue and for which we can only apologise. I hope that this did not spoil your stay with us overall and we look forward to welcoming you again soon. With Kind Regards, Customer Services Team, Platinum Pillows
Very comfortable, clean and convenient.
Easy to find and easy access.
Would recommend to everyone.
Thank you
Colin
เข้าพัก 4 คืน, ตุลาคม 2018
การตอบกลับจาก Sarah Crowner วันที่ 29 ต.ค. 2018
Thank you so much for taking the time to leave a review following your stay with us. We are so pleased to hear that you found the apartment clean and convenient with easy access. We are also thrilled to hear that you would recommend us to others, we dedicate lots of our resources to ensuring the guest experience is a great one, so we are always pleased to hear about it when we get it right! We would love to welcome you again in the future.
With Kind Regards, Sarah, Platinum Pillows Apartments Team
Thank you for taking the time to leave us a review. Feedback is a very important part of our business and helps us to continuously improve. We were sorry to hear of the issues you experienced during your stay. I have already made the management team aware of the issue with the sofa you have mentioned. In respect of the mounted up rubbish you have mentioned, we believe this relates to some items in the communal area of the Razia Apartments left by a tenant not connected with Platinum Pillows, we have spoken with the Landlord and hope to resolve this issue shortly, but if you are referring to something else, I would be keen to know so that we can rectify this as soon as possible. We would love to welcome you again in the future and if you do please feel free to contact us and we will resolve any issues whilst you are staying with us. Kind regards, Platinum Pillows Apartments Team
We are very pleased that you had a great stay in the apartment. Thanks so much for the review, we really appreciate the time you have taken to provide us with feedback. We would love to welcome you to stay again with us in the future. kindest regards, Suzi and Alan
Dear Pui Han Eva,
Thank you so much for your review. We were delighted you had a great stay at The Capital Penthouse Apartment in Oxford. It was a pleasure to host you and your family and we hope to welcome you back again soon.
kindest regards,
Suzi and Alan
Very nice and tidy apartment, would definitely recommend!!
Howard
เข้าพัก 2 คืน, พฤษภาคม 2018
การตอบกลับจาก Alan วันที่ 23 พ.ค. 2018
Thank you so much for taking the time to leave us a review. We were really pleased to hear you found the apartment clean and tidy and would recommend us. We hope to welcome you back to stay with us again soon. kindest regards, Platinum Pillows apartments Team
It was one of the most wonderful places I've stayed. very clean and very safe! And it was also very accessible to the city center. I would highly recommend it to travelers seeking comfortable and clean accommodation in Oxford!
Jihyun
การตอบกลับจาก Alan and Suzi วันที่ 23 พ.ค. 2018
Thank you so much for taking the time to leave us a review; we really appreciate it. We were really pleased to hear you loved the apartment and found it very clean, secure and with easy access to the city centre. We hope to welcome you back to stay with us again soon. kindest regards, Platinum Pillows apartments Team