Good day,I am so sorry to see that you were not able to arrive for your reservation. We look forward to being able to welcome you for a future reservation and share with you our world class experience.
The property was nice enough.. but a bit expensive for the size of the room with no view (except for other tall buildings) out both of the windows in my room.
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel, this goes a long way with helping us improve our overall guest satisfaction. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
4/10 แย่
Emmanuel
เดินทางกับครอบครัวและเด็กเล็ก
27 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I was a little disappointed, first off you hear everything through walls. All doors slams and vibrate everywhere no soft close on doors. No complimentary water. Elevators need some upgrading. Nice old hotel. But it needs to updating
Thank you for choosing to stay with us at the historic Lord Elgin hotel. I am sorry to hear your stay was not up to satisfaction. Please do not hesitate to call down to the front desk if you are unhappy with your room, we will do our best to accommodate and find you a quieter room. Our guest comfort and satisfaction are our top priority, please do not hesitate to request items from our team. We will happily offer you a complimentary water bottle! We appreciate the feedback and your comments have been passed along to upper management. We hope to have the opportunity to welcome you back in the future and offer you a better experience.
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel, this goes a long way with helping us improve our overall guest satisfaction. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
Good day,Thank you for choosing the historic Lord Elgin hotel as your accommodation in Downtown Ottawa, it was a pleasure having you stay with us. We are very happy to see you've had a great stay and enjoyed our central location in the Downtown area. We hope to have the pleasure of welcoming you back soon!
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel, this goes a long way with helping us improve our overall guest satisfaction. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
การตอบกลับจาก Guest Service Supervisor - Ana S. วันที่ 23 เม.ย. 2024
It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
การตอบกลับจาก Guest Service Supervisor- Ana S. วันที่ 23 เม.ย. 2024
Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can provide you with a 10 out of 10 stay!
การตอบกลับจาก superviseur du service à la clientèle - mariyam วันที่ 21 เม.ย. 2024
Nous vous remercions d'avoir choisi de séjourner avec nous à l'hôtel historique Lord Elgin. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour ! Nous espérons avoir l'occasion de vous accueillir à nouveau.
Thank you for choosing to stay with us at the historic Lord Elgin hotel. We are delighted to hear you enjoyed your stay! We hope to have the opportunity to welcome you back once more.
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
10/10 ดีเลิศ
Evelyn
เดินทางเป็นกลุ่ม
19 เม.ย. 2024
Excellent hôtel, good location, friendly helpful staff.
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and had the opportunity to take advantage of our convenient location. We hope to have the pleasure of welcoming you back soon!
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Great old building if a little tired, good location, comfortable room of a decent size but I HATED the pillows. They were solid and fat and prevented a good night’s sleep,
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel. We truly appreciate you giving us feedback so that we can address it and improve our overall guest experience. I apologize for the state of the pillows in your room and the poor sleep they provided; I have passed this feedback on to the respective management so that it will be properly addressed. We are happy to hear that our team was able to provide you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit!
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Good day,Thank you for choosing the historic Lord Elgin hotel as your accommodation in Downtown Ottawa, it was a pleasure having you stay with us. We are very happy to see you've had a great stay and enjoyed our central location in the Downtown area. We hope to have the pleasure of welcoming you back soon!
10/10 ดีเลิศ
Jean-Marc
เดินทางกับครอบครัว
15 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Hotel grandiose, service hors-pair. Personnel courtois. J’adore le côté historique de cet endroit
Bonjour, Ce fut un plaisir de vous accueillir chez nous. Nous vous remercions d'avoir choisi l'hôtel historique Lord Elgin pour vous loger dans le centre-ville d'Ottawa. Nous sommes très heureux de constater que vous avez passé un excellent séjour et nous espérons avoir le plaisir de vous accueillir à nouveau bientôt !
It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Good day, It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
Thank you for choosing to stay with us at the historic Lord Elgin hotel. We are delighted to hear you enjoyed your stay! We hope to have the opportunity to welcome you back once more.
My only concern was there was no temperature control in the room. They had not turned the air conditioning on for the season. Our room was very warm. Maintenance brought a fan but it was not very comfortable. The pool and hot tub were under maintenance.
Thank you for choosing to stay with us at the historic Lord Elgin hotel. I am terribly sorry to hear about the inconvenience of the warm room. We have now turned on the AC for the building. We hope to have the opportunity to welcome you back and offer you a better stay!
J’ai trouvé regrettable qu’il n’y ait qu’une personne qui pouvait me servir en français. J’ai demeuré à Gatineau il y a 15-16 ans et lorsqu’on allait à Ottawa, dans les magasins ou resto rants, le service et le menu étaient bilingues.
Hélène
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก - Mariyam, superviseure des services aux clients วันที่ 11 เม.ย. 2024
Bonjour Hélène, Je suis terriblement désolée pour le désagrément de ne pas avoir plus de personnel bilingue. Nous nous efforçons d'en embaucher davantage ! Veuillez noter qu'il y a toujours au moins un employé parlant français disponible. Nous espérons avoir l'occasion de vous accueillir à nouveau !
10/10 ดีเลิศ
Michael
8 เม.ย. 2024
Overall good experience, friendly and helpful team
Thank you for choosing the historic Lord Elgin hotel. We are delighted to hear you enjoyed your stay! Our hard working staff appreciate the recognition. We hope to have the opportunity to welcome you back once more!
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Thank you for choosing to stay with us at the historic Lord Elgin hotel. We are delighted to hear you enjoyed your stay! We hope to have the opportunity to welcome you back once more!
Found out the gym was closed after booking. This was disappointing. Hotel made no effort to assist with finding an alternative gym to use when I asked.
Thank you for choosing to stay with us at the historic Lord Elgin hotel. I am sorry to hear about your dissapointment in our pool and fitness closure, please note that these closures were necessary to update those facilities to better serve our valued guests. We have since partnered up with other hotels nearby to accomodate our guests who would like to use those type of facilities. I hope we have the opportunity to welcome you back in the future and offer you a better service we are recognized for!
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and had the opportunity to take advantage of our convenient location. We hope to have the pleasure of welcoming you back soon!
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Concierge staff very helpful and friendly. Room was very good and hotel is in excellent position to explore local attactions and land marks. Especially as it snowed on the days of our stay. Natural History museum is easy walk from hotel and was also excellent.
David
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Guest Service Supervisor - Ana S. วันที่ 6 เม.ย. 2024
Dear David,Thank you for choosing the Historic Lord Elgin hotel as your accomodation. We are glad that our location was to your convenience. We hope to have the opportunity to welcome you back.
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel, this goes a long way with helping us improve our overall guest satisfaction. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
8/10 ดี
Tammy
3 เม.ย. 2024
Tammy
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Service Supervisor- Ana S. วันที่ 23 เม.ย. 2024
Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can provide you with a 10 out of 10 stay!
Good day,Thank you for choosing the historic Lord Elgin hotel as your accommodation in Downtown Ottawa, it was a pleasure having you stay with us. We are very happy to see you've had a great stay and enjoyed our central location in the Downtown area. We hope to have the pleasure of welcoming you back soon!
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel, this goes a long way with helping us improve our overall guest satisfaction. We are happy to hear that our team provided you with an enjoyable stay. I do apologize for the inconvenience that was caused by the pool and gym closure during your stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel, this goes a long way with helping us improve our overall guest satisfaction. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
Good day,I'm terribly sorry that you haven't had a great stay with us. We hope to have the opportunity to provide you with a 5 out of 5 stay in the future.
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel, this goes a long way with helping us improve our overall guest satisfaction. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
การตอบกลับจาก Guest Services Supervisor - Ana S. วันที่ 28 มี.ค. 2024
It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
การตอบกลับจาก Guest Service Supervisor - Ana S. วันที่ 26 มี.ค. 2024
Thank you so much for choosing the Historic Lord Elgin.We are so haopy to learn that our location to your convenience.
6/10 พอใช้
David
24 มี.ค. 2024
David
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ana S. วันที่ 14 เม.ย. 2024
Thank you for taking the time to review your recent stay with us here at The Historic Lord Elgin Hotel. We noticed the low rating on your review and would have loved to receive more information, we do value our guests input and are always looking for ways to improve our guest experience. We hope to welcome you back in the future and provide you with a 10 out of 10 experience.
Good day,Thank you for choosing the historic Lord Elgin hotel as your accommodation in Downtown Ottawa, it was a pleasure having you stay with us. We are very happy to see you've had a great stay and enjoyed our central location in the Downtown area. We hope to have the pleasure of welcoming you back soon!
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your kind comment about the staff. We hope to have the pleasure of welcoming you back soon!