Dear James,We deeply appreciate your fantastic 5 out of 5 review. Your feedback is incredibly valuable to us and motivates us to continue delivering exceptional experiences. We're thrilled to hear that your stay was so enjoyable, and it would be our utmost pleasure to have you with us again in the future.warm regards,Malak
Felt luxurious!! Beautiful, friendly, helpful staff team! Thank you for the good coffee , directions to U Ottawa and the help!!
Kimberly
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก :Lamia วันที่ 20 เม.ย. 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a luxurious experience with us and that our staff made your visit memorable with their friendliness and helpfulness. We take pride in providing top-notch service and it's wonderful to know that we hit the mark with you. We're glad you enjoyed our coffee and that we could assist you with directions to U Ottawa. It was our pleasure to help make your stay enjoyable, and we hope to welcome you back again soon!
Great hotel…. Hidden gem, perfect location and much quieter than I expected being so close to Rideau.
Steve
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Malak วันที่ 4 พ.ค. 2024
Dear Steve,We're thrilled to read your great review! It sounds like you stumbled upon our hidden gem nestled in the heart of the city. Creating a serene haven amidst the vibrant energy of Rideau is our aim, and we're delighted that you found it to be much quieter than expected. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another wonderful stay soon!warm regards, Malak
It well appointed with beautiful finishings but most of all it was super convenient for where I needed to be for my three days in Ottawa and within minutes of walking distance.
Shirley
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Malak วันที่ 4 พ.ค. 2024
Dear Shirley,We're thrilled to hear that you found our hotel well-appointed with beautiful finishings and that it met your needs during your three days in Ottawa. Convenience is key, and we're delighted that our location proved to be super convenient for you, with easy access to where you needed to be within minutes of walking distance. Your satisfaction is our top priority, and we're grateful for your feedback. We hope to have the pleasure of hosting you again in the future!
Dear Tara,We're delighted to hear that you found our location convenient, with easy access to the mall and market. Providing a prime location for our guests is one of our top priorities, and we're thrilled that it enhanced your experience with us. We hope to have the pleasure of hosting you again in the future!Best regards,Malak
Very nice, clean hotel. Good service. Good location
Roman
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Malak วันที่ 4 พ.ค. 2024
Dear Roman,Thank you very much for your positive feedback! We're thrilled to hear that you found our hotel to be very nice and clean, and that you were pleased with the level of service you received. Our team works hard to maintain high standards of cleanliness and to provide excellent service to all our guests. We're also glad to know that you found our location to be convenient. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.warm regards,Malak
Dear Terry ,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our property to your liking. Our team takes great pride in providing a friendly and welcoming atmosphere, so it's wonderful to know that you felt well taken care of during your time with us. We look forward to welcoming you back again in the future!Warm regards,Malak
Hello Brad, Thank you so much for taking the time to review us! This makes our team's day! We will make sure to continue delivering our wonderful service.- Katie and Le Germain Ottawa team.
Dear Paula, Thank you so much for your review! The team is so happy to know you loved our room and restaurant. We can't wait to see you again in the future.- Katie and Le Germain Ottawa team.
Super service, hotel propre
Juste problème avec la passe de parking remis par l’hotel
Merci
eric
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Lamine วันที่ 30 มี.ค. 2024
Cher Eric,Merci d'avoir pris le temps de partager votre avis avec nous. Nous sommes ravis d'apprendre que vous avez eu une expérience positive dans l'ensemble, malgré le léger inconvénient avec la passe de parking. Votre commentaire motive vraiment notre équipe à viser l'excellence dans tous les aspects de notre service.Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt pour un autre séjour agréable.Cordialement,
The area felt unsafe, but I don't know Ottawa well. It may very well have been fine. Just the surroundings looked run down.
valerie
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Lamine วันที่ 8 เม.ย. 2024
Hello Valerie,Thank you for taking the time to write to us about you recent experience with us. I would like to assure you that the area is safe, our hotel is 5min away from the parliament and the Byward market where all the fun is so I can guarantee you that it is safe. We look forward for your next visit to Ottawa and you are more than welcome to our hotel. Best Regards,
The hotel is beautiful, modern and very secure. That being said, the best part of our experience was the staff. We stayed for 5 days. Everyone from front desk, valet, room service and housekeeping were amazing!
Giovanna
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Emma วันที่ 18 มี.ค. 2024
Dear Giovanna,We are delighted to hear that our staff made your stay memorable. We strive to provide exceptional service across all departments, from the front desk to housekeeping. We hope to welcome you back for another enjoyable stay in the future!
10/10 ดีเลิศ
Marc
15 มี.ค. 2024
Marc
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Katie วันที่ 5 เม.ย. 2024
Dear Marc, Thank you so much for your 5/5 review. We're looking forward to welcoming you back for another wonderful stay.- Katie and Le Germain Ottawa team.
I will definitely be back whenever I am in town. It was clean and beautifully furnished. Heated bathroom floors were a nice surprise.
Brendan
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Lamine วันที่ 9 มี.ค. 2024
Dear Brendan,We're thrilled to hear that you had such a wonderful experience during your stay! Thank you for your kind words about our cleanliness, beautiful furnishings, and the delightful surprise of heated bathroom floors. We can't wait to welcome you back next time you're in town. Until then, safe travels!
Dear Pietro,Thank you for taking the time to leave us a review! We truly appreciate your feedback and hope to have the opportunity to welcome you back again soon. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
10/10 ดีเลิศ
elaine
8 มี.ค. 2024
We had a little trouble getting internet access but a question to the front desk resulted in a call from a tech support person who was able to talk us through a fix.
Lovely room, easy parking, great towels.
elaine
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Lamine วันที่ 9 มี.ค. 2024
Dear Elaine,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. We're glad to hear that despite the initial hiccup with the internet access, our team was able to assist you promptly and efficiently. We're delighted that you enjoyed your stay, found the room lovely, parking convenient, and appreciated our plush towels. We hope to have the pleasure of welcoming you back soon for another enjoyable experience.
We sincerely appreciate you for sharing your review with us! Your feedback means a lot, and we look forward to the chance to welcome you back in the future. Should you need any assistance or have any further questions, please feel free to contact us anytime.
10/10 ดีเลิศ
Lei
3 มี.ค. 2024
Lei
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Lamine วันที่ 30 มี.ค. 2024
Dear Lei,Thank you for taking the time to leave us a review. Your feedback means a lot to us. We're glad you enjoyed your stay and hope to have the pleasure of welcoming you back in the near future.
Dear Blake,We sincerely appreciate your kind words. Our team takes great pride in our rooms, and we are delighted to hear that you enjoyed all the amenities we have available. Your 5 out of 5 review means a lot to us. Positive feedback like yours truly motivates our team, and we look forward to the opportunity to welcome you back in the future.Warm regards,
Dear Anthony,Thank you for taking the time to provide us with your feedback about your stay. Your input is greatly appreciated and valuable to us.We're thrilled to hear that you enjoyed your room and your overall experience at the hotel. We look forward to welcoming you back again in the future.Best regards,
6/10 พอใช้
Robert
18 ก.พ. 2024
Robert
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Lamine วันที่ 8 เม.ย. 2024
Hello Robert,Thank you for taking the time to rate our hotel. Please let us know how we could make your stay more complete on your next visit, your comments help us a lot to improve our experience.Thank you,
Fun and unique modern design rooms with in floor heating!!
Neil
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Emma วันที่ 20 ก.พ. 2024
Neil,We are very pleased to see that you have noticed the attention to detail we pay to the needs and comfort of our guests.We look forward to seeing you !
Hello Liam,Thank you verry much for your comment, the 5 out of 5 make us and our team happy and want to do more for the future. We are looking forward to having you again with us.Thank you
Friendliest staff of all the hotels I have ever stayed at
Melissa
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Lamine วันที่ 6 ก.พ. 2024
Dear Melissa, We sincerely appreciate your kind words and are delighted to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team, who are dedicated to providing exceptional experiences for our guests. Your encouraging comments serve as great motivation for all of us. Thank you so much, and we look forward to the opportunity to welcome you back in the future.
Friendly and helpful staff. Great location walking distance to Byward market and mall.
Isabel Cabrera
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Lamine วันที่ 6 ก.พ. 2024
Hello Isabella,Thank you for your kind words! We're delighted you enjoyed your stay and are happy to hear you liked our staff. Your positive feedback motivates our team. Looking forward to welcoming you back soon!
Hello James,We're thrilled to see the 5 out of 5 rating you gave us for your recent stay. Your positive review means a lot and encourages us to continue doing our best. Thank you for your kind feedback!
Hello Valerie,Thank you for your review and for taking the time to leave a kind review. We're pleased that you enjoyed your stay, and we look forward to welcoming you back.
hello sukhvir,We appreciate your time and for providing your valuable feedback. We're delighted to hear that you had a positive experience at Le Germain Ottawa, and we eagerly anticipate the opportunity to welcome you back in the near future.
Mr. Yik Fung,It is a real pleasure to have welcomed you and to know that your stay has amply satisfied you !We hope to have the opportunity to see you again at our place !
2/10 แย่มาก
Cristiano
20 ม.ค. 2024
Cristiano
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Lamine วันที่ 23 ม.ค. 2024
Hello Cristiano,We want to apologize for not being able to meet your expectation judging from the note you gave us. Please let us know how we could help you and what were the issues you had and we will definitely find a solution. looking forward to hearing from you.Thank you,
10/10 ดีเลิศ
Jean-Raphael
13 ม.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Jean-Raphael
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Emma วันที่ 23 ม.ค. 2024
Dear Jean-Raphael,Thank you for giving us this good rating!We look forward to welcoming you back!!
Hello Chris,We are really happy to see the 5 out of 5 you gave us for you last stay with us. Thank you for this great review and we want you to know that it really means a lot to us and encourage us to continue and do our best.Thank you,
Hello Maddalena,We are really happy to see that you enjoyed your stay with us. Please let us know how we can make it a 5 out of 5 for your next stay with us and we will be delighted to do that for you.Looking forward to hear back from you and to welcoming you back with us.Best regards,
Hello Michael,We are delighted to see the note and review you left for us after your visit to our hotel. It is really important to us to have your feedback as it boosts and encourage our teams to do more and better.Thank you,
10/10 ดีเลิศ
Rosemarie
7 ม.ค. 2024
Rosemarie
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Lamine วันที่ 6 ก.พ. 2024
Hello Rosemarie,Thank you for sharing your valuable feedback. We're thrilled to hear about your positive experience at Le Germain Ottawa. We eagerly await the opportunity to welcome you back in the near future.
10/10 ดีเลิศ
Anthony
6 ม.ค. 2024
Anthony
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Lamine วันที่ 6 ก.พ. 2024
Hello Anthony,Thank you for your 5* rating. We are pleased that you enjoyed your experience at Le Germain Ottawa, and we look forward to welcoming you again in the near future
10/10 ดีเลิศ
STEPHANE
2 ม.ค. 2024
STEPHANE
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Lamine วันที่ 10 ม.ค. 2024
Good day Stephane,Thank you verry much for taking the time and give us your feedback about your recent stay with us. We are happy to see that you enjoyed your stay. We really appreciate the 10 out of 10 rating, it means a lot to us and encourage us to continue and do more and better.Best regards,
Beautiful spacious room. Great service. Great location. Will stay here again.
Allie
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Lamine วันที่ 5 ม.ค. 2024
Dear Allie,We appreciate your time and for providing your valuable feedback. We're thrilled to learn that you enjoyed our beautiful spacious rooms, experienced great service, and appreciated our convenient location. Your positive comments mean a lot to us, and we look forward to the pleasure of hosting you again during your future visits.Kind Regards,
Dear Genevieve,We appreciate your time and value your feedback. We're delighted to hear that you had a positive experience at Le Germain Ottawa, and we eagerly anticipate the opportunity to welcome you back in the near future.Kind Regards,
Dear Melissa,Thank you for your 5-star rating. We're thrilled to hear that you enjoyed your experience at Le Germain Ottawa. We appreciate your positive feedback and eagerly anticipate the pleasure of welcoming you again in the near future.Kind regards,
Hello Deana,Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us. We look forward to welcoming you back.Regards