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The room was really spacious and clean. The hotel amenities, services available or lack thereof in lobby was crazy! It is so tiny and nothing extra offered to guests, not even for purchase. No ice machines was crazy as well. Will not stay here again.

Family of 4 was very happy with the apartment. Rooms were large, spacious living area which converted to a 2nd bedroom essentially. Complex and rooms felt brand new and impeccably clean. Staff incredibly helpful and accommodating. The inroom wash/dryer combo was a lifesaver! Minor inconvenience was the location, Ueno is an outer suburban area compared to our Shibuya stay. We were genuinely impressed with Grand MONday Apart Ueno. It has a lovely upscale feel, modern facilities and a very comfortable atmosphere. We would happily stay here again and highly recommend it to families.

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