Warning: This is not a normal hotel.
The rooms are rented out by a (very rude) 3rd party company and there is not anyone at the front desk after 6pm.
This means that if your room has any issues.. you are stuck with it. We arrived to a room that smelled so awful of bleach that it was uninhabitable.
In a normal hotel, this is no problem- kindly ask the front desk for a different room. But in this case, there was no front desk. Our only option was to book a whole other hotel to stay in, wasting hundreds of dollars.
What made things worse was the awful awful customer service representative from the 3rd party. She refused to refund us anything for the following nights that we wouldn't be staying.. and was very rude and insulting in the process.
The whole experience felt very scammy. Please save yourself time, mental energy, and money.. Stay at a Holiday Inn Express.