The property was a perfect get a way during Hurricane Milton. The kids loved the space and the amenities.
เข้าพัก 3 คืน, ตุลาคม 2024
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Jerry
14 พ.ค. 2026
I had no contact with anyone that worked there. The only thing I can say is I’ve never stayed at place in Orlando where the house was that dirty. The carpets were absolute filthy. There’s no way anybody has cleaned those carpets in the last century. The main bedroom en suite the shower curtain was disgusting. There was a mattress in the closet for a crib that had pee stains on it, and you couldn’t even hang your clothes because the mattress was in the way. Filthy!
No lavan la ropa de cama , encontramos una camisa de otro huesped entre las sabanas y la sabana estaba sucia de comida.
They don't wash the bed linen, we found another guest's shirt between the sheets and the sheet was dirty with food.
Our recent stay at this property was highly disappointing. Upon arrival, the home was clearly not cleaned—bedding hadn’t been washed, and furniture had white marks caked on it. Hair and debris were found throughout, and we had to wash our sheets before using them.
The property also had serious safety hazards. Nails were sticking out from the bunk bed planks, making them unsafe for children. The second bedroom had a mildew smell, and the floor was damp upon arrival. During rain, water leaked through the window, and water came up through the carpet in the master bedroom, soaking half of the room.
Several appliances didn’t work, including the master bedroom TV. The coffee pot was broken, but despite informing management 12 hours before the storm, they didn’t replace it. When we raised these concerns, management claimed they weren’t contacted, despite multiple texts each day over three days.
We were also told to use our limited towels to clean water from the carpet, which was unreasonable. Signs in the property restricted the thermostat to between 72-74°F in Florida heat, adding to our discomfort.
Overall, while the area was nice, the cleanliness, safety, and lack of management responsiveness made our stay frustrating. Despite the issues, they denied our refund request. We won’t stay here again.