Search Hotels Near Ohio Soldiers and Sailors Monument, Massillon

"I reserved a room with two queens and was told at check-in that there were no rooms available with two queens."

"Stained sheets, could not stay. "

"There was no "hot breakfast." "Breakfast" was laid out on a table and consisted of a few packets of prewrapped mini-donuts, swiss cake rolls, 2 apples, and 2 bananas. There was OJ and coffee."

"The hotel was clean and in a great location"

"All good, but breakfast buffet could be better for the price "

"Why is it so hard for the staff to smile and be friendly with customer service with the guest?"

"Room was very nice and clean, breakfast was great, and able to enjoy pool"

"We were suppose to stay at Fairfield inn but when we walked in the whole hotel was under renovation. Why would you allow people to book your hotel? They put us in the residence inn across the street. We were suppose to have two queen beds. Instead it was a queen bed and a pull out couch. Room was filthy. There was dirt from outside on the floor, sheets on the bed were dirty, the sheets on the pull out couch were never changed from the last guest and bathroom had hair in the shower and toilet paper on the plunger. It was like the workers were using it as a break room or something. Breakfast was a joke. Boiled eggs and hard English muffins and toast is not really a continental breakfast. Coffee grounds were in the actual coffee that we drank. We couldn’t even buy food at the snack shop because there was no food to buy. This was very disappointing for a Marriott. It was like staying at a low end motel. I will say staff was friendly when we checked in. We were in town for a funeral and having a comfortable and clean room to come back to would have been nice after being at the funeral home. "

"Yes"