Kelly, it was a pleasure to have you. We hope to have you book early enough for us to offer you a larger room next to time. Thank you for taking the time to share your feedback. We will note your guest profile accordingly.

Jeanine, you were a pleasure to have as our guest and we thank you for your feedback. We look forward to having you as our guest again soon.

Dear Joseph, We do regret that we did not meet your expectations. Your room was in fact changed to the first floor to accommodate your broken femur at your request. The citrus spell is a disinfectant used by housekeeping. Guests are welcome to use all amenities from the moment they arrive until they leave the property allowing guests enjoy this beautiful island immediately. 4:30 is a standard check in time which gives our staff ample time to properly prepare our suites and rooms. Guest rooms that are ready prior to the official check in time are contacted via text. You were contacted to check in at 1:43 and did so check in at that time. Check out is 11am, another standard in the industry which again allows our staff to clean and disinfect properly. We do hope to see you in the future if you so choose the return to Fire Island. All the best to you and your lovely wife.

Thank you for your feedback. We do appreciate your comments and hope to see you again in the future. All the best, LEA

Thank you for your feedback! We look forward to having you return to be our guest. If you would share your experience on Trip Advisor and Google please let our reservations know when you return so you can be placed in our preferred guest list. We would love to offer some incentives!

Thank you. We’re working as hard as we can to offer all complimentary amenities. We want to give each guest the attention that you deserve. We hope to see you again!

Thank you for sharing your feedback! We do hope to see you again and exceed expectations.

Marty, thank you for your feedback. The Palms does offer larger rooms, however we do sell out rather quickly. Please reserve your room now for next year without any deposit until January and let us know that your a repeat guest for special Palms Preferred Guest Benefits.

We appreciate your feedback and apologize for any inconvenience experienced during your stay. We do use our reviews to initiate corrective action when staff fail to maintain the standard that The Palms is known for. Please contact me directly so I can rectify this situation both for you and as a teaching opportunity for the staff in question. I can be reached at laura@palmshotelfireisland.com The Palms offers housekeeping services twice daily and is available upon request via our “At Your Service” texting ap.

Thank you for your feedback! We look forward to seeing you again soon!

We are delighted to know that you enjoyed your stay with us. Guests who write Google reviews and reveal their name will have their guest profiles updated and added to our loyalty program where guests may enjoy various benefits. We do hope to see you again during the season.

We’re happy to see your feedback and appreciate you taking the time to share. We look forward to having you as our guest.

We apologize for any misunderstanding, the suite indeed does have three full beds, however, the Upper East Side Suite and the Upper West SIde suite do have king beds, which may have been a better option for your group. We will review the way that Expedia represented the suite upon booking. When in doubt please call the hotel directly and we will ensure that you are booked in the right suite for your guests. We want to exceed your expectations and will be certain to bring this feedback to the attention of our housekeeping manager for sure. Guests are asked via text and at check in if they wish to have the pull out beds made which is part of our turn down service. We want our guests to sit back and relax. We do hope to see you again in the future.

Ian, it was a pleasure to have you as our guest. Please reference your review when you return! If you would be kind enough to share your feedback on trip advisor it would be greatly appreciated.

Thank you for taking the time to offer feedback. We appreciate your loyalty to The Palms Hotel.

We regret that you were dissatisfied. Please contact me directly so we can find a way to resolve this matter for you.

Thank you for sharing your feedback. We are delighted to know that our staff has exceeded expectations and we will be sure to let Amy in particular know that you were singing her praise! Many rooms are very small, while others are more spacious. We look forward to having you return. Request the second floor Bungalow rooms for larger rooms with king beds! They sell out quickly.

Marcia, I tried to reach you and left my direct cell number. I’m hoping you received that initial response.

Dominique, we communicated and reached a resolution. We are looking forward to having you return.

We are looking forward to having you stay.

We are looking forward to having you return. M