"The front desk staff were not welcoming, and their attitude during check-in was disappointing. It made the experience feel uncomfortable from the start. We stayed here for a family trip over the long weekend and had multiple reservations. To save time, I came first to check in one room under my name while the rest of my family parked the car, brought in luggage, and planned to check in later.
However, the issue was the front desk staff member’s attitude.When my family members arrived and also wanted to check in, his attitude suddenly became noticeably impatient and rude. At first, I thought maybe he could only process one reservation at a time because the check-in setup didn’t even look like a proper front desk, and I honestly considered asking another staff member to help us instead.He then said that if we had told him earlier that we had multiple reservations, he could have arranged our rooms together. I thanked him and politely told him that it was totally fine if the rooms were not together. Instead of simply moving forward, his attitude became even worse. He handled everything extremely slowly while acting visibly annoyed and unfriendly.During just a few minutes of check-in, he made guests feel genuinely uncomfortable. I was not expecting overly cheerful service or even a smile, just basic professionalism and courtesy.Management should seriously consider better training and whether certain employees are suited for front desk positions."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
