Dear Kevin, Thank you for staying with us during your recent trip to the city. We are happy you had a pleasant time, and our location, which is close to everything, made it better. We look forward to welcoming you back for another better experience! Sincerely,Hotel Management

Dear Kim, We sincerely apologize for the disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future issues. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our location that you like.Sincerely, Hotel Management

Dear ELENITA, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we can ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management

Dear Jasmine, We sincerely apologize for the cleanliness issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the presence of dirt and a spider in your room. Please know that we take your feedback seriously and will address these concerns with our housekeeping team to prevent similar occurrences in the future. Your experience does not reflect our standards, and we appreciate you bringing it to our attention. We hope you will consider giving us another chance to provide you with a more pleasant stay.Sincerely,Hotel Management

Dear Bonifacio, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Malkit, Thank you for choosing us and sharing your feedback. We're delighted to hear you had a positive experience at Extended Stay America! Your satisfaction is our priority, and we're thrilled to have met your expectations. We look forward to welcoming you back again soon.Sincerely,Hotel Management

Dear Shannon, Thank you for your feedback! We're glad you found our accommodations affordable. Providing value to our guests is a top priority. We appreciate your business and hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Management

Dear Nasreen, Please accept our apologies for any disappointment during your stay. We understand the importance of well-stocked amenities in suites with kitchens; however, our brand standard requires us to keep the dishware and other in-room amenities at our front desk and make them available upon request. Your feedback is valuable, and we regret any shortcomings in our service. Additionally, we appreciate your feedback regarding breakfast and will explore ways to enhance our offerings. We hope to have the opportunity to make it up to you in the future and provide a more seamless and enjoyable experience. Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is disheartening, and we take these concerns seriously. We will address the issues you highlighted with our housekeeping and maintenance teams to ensure a more pleasant and well-maintained environment in the future. Your comfort is our priority, and we appreciate your understanding. We are committed to providing you with a significantly improved experience if given another chance.Sincerely,Hotel Management

Dear Pablo, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! Thank you for sharing your generous compliments. However, we are sorry for the disappointment with the smell issue, and we will discuss with them not to repeat such incidents. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Phatsakone, Thank you for reviewing your stay. We are happy that you were pleased with our parking facilities. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Lovepreet, Here at Extended Stay America, we strive to ensure all our guests are delighted. Therefore, we are happy to read that you enjoyed your stay. Thank you for sharing your experience; we look forward to seeing you again whenever you are in the area!Sincerely,Hotel Management

Dear Mingxin, Thank you for sharing the specifics of your stay with us. We apologize for the internet service issues during your visit. We all rely on our devices to stay connected, so we can certainly understand your frustration. We have followed up with our service provider to address the issue. Thank you for your comments; we hope to see you again the next time you are in the city.Sincerely,Hotel Management

Dear Robin, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, we are always here to help. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Ralph, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. We are grateful to you for bringing these issues to our attention, and we assure you that your concerns have been shared with the appropriate individuals. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Ebuwa, Thank you for reviewing our hotel. We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Thank you.Sincerely,Hotel Management

Dear Mari, We sincerely apologize for the confusion and the unpleasant experience you had during your stay. Our team strives to provide accurate information, and it's clear there was a miscommunication regarding the check-out time. We deeply regret the incident involving our staff member, which is not representative of our usual high standards of professionalism and courtesy. Rest assured that your feedback will be shared with our team to ensure such matters are never repeated. We hope you will give us another chance to welcome you again and provide you with the outstanding hospitality you should always expect from us.Sincerely,Hotel Management

Dear Khawjah Yusuf Ahmad, Thank you for your brief but generous feedback! We're glad to read that you found our location convenient for your stay. We appreciate you being our guest and hope to welcome you back to Extended Stay America for another pleasant stay in the future.Sincerely,Hotel Management

Dear Sharanjit, We appreciate you taking the time to stay with us and provide your feedback. We apologize that your experience fell short of our usual high standards of offering clean and comfortable accommodations. We have taken note of your comments and will make necessary improvements to enhance our services. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Delwin, We apologize for the inconvenience you experienced during your stay. We understand that waiting for assistance and receiving a call late at night can be frustrating. Additionally, we apologize for the lack of amenities and cleanliness issues you encountered in your suite. We take these concerns very seriously and have addressed them with our housekeeping and front desk teams to ensure that they are not repeated in the future. Your feedback is valuable to us as it helps us improve our services and facilities. We hope to have the opportunity to serve you better in the future and restore your confidence in our hotel once again.Sincerely,Hotel Management

Dear Luis, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. Considering our location, we hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Darrill, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit the city. Sincerely,Hotel Management

Dear Claire, Thank you for reviewing our hotel. While we are pleased, our location served you well. However, we are sorry we missed meeting some of your expectations and the difficulties you experienced. We want our guests to have a better impression than this. Hence, your comments have been discussed with the concerned individuals to ensure we consistently deliver our service. We value your business and hope to welcome you back soon.Sincerely,Hotel Management