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"So everything was fine until this area experienced a flood...lobby and first floor were destroyed along with all the vehicles. They staff here in weston wv Hampton will absolutely incredible. Their concern and compassion for those of us guests who were stranded was above and beyond. They were just awesome in a horrible disaster"

"The hotel room had an unpleasant odor."

"Location was convenient. Close to restaurants. I’ll be back."

"let me start by saying the front desk staff was great! Room was dirty.. crumbs in the sofa bed.. like a lot of crumbs.. sticky stuff all over floor in kitchenette area, dust everywhere.. hair and what looked like crumbs in the shower.. sticky stuff in and on fridge. oil all up inside of washing machines and dryers downstairs.. only 1 washing machine worked btw.. Breakfast was ok.. eggs were like yellow colored styrofoam but the rest was ok. free hotel breakfast so.. cant complain too much.....

"Breakfast should be free or at least coffee & rolls. We had to wait a long time to get drinks at the bar. Was not the employee's fault. She had to cook also."

"Beautiful grounds, peaceful quiet lake view strolls, lovely pool and fun sundeck atmosphere. Staff was exceptional and the e service prompt and excellent."

"I Love the "Best Western Plus hotel:Extra service, well prepared breakfast. Extra hospitality from the server. Oh the best, the room where structure and well organized. Guess what, I am telling all my workmates and staffs about the wonderful services and location of the property. Sooner or later, we are coming right back. Oh wait, I almost forgot the price is so affordable..."

"Stayed 2 nights, and room was never cleaned after first night nor was trash emptied. Breakfast was terrible and cold!"

"Super clean for a motel! Breakfast biscuits and gravy was phenomenal!!!"

"Wasn’t super impressed for what I paid. Room was dusty and not the cleanest. Never seen a house keeper."

"The surrounding area was very dirty. Cigarettes everywhere, dust. Seems that they don't really clean and they have also construction items everywhere. The pool was disgusting, water was green. My room smelled pretty bad, like humidity and dirt. I had to buy a room refresher for it. Bed was comfortable and bedding sheets was cleaned. But I did find some small death cockroaches and spiders in the room. Front desk staff was ok. Breakfast was alright, not to bad for the place. I've being eating at...

"The hotel was clean, the staff was friendly, and they were very accommodating and understanding of us having to cancel our last night due to the weather back home."

"Maid left our door open, we had items taken and have had zero follow up from the hotel nearly 4 days later. When reported to the front desk staff, she was rude and unhelpful- seemed to care O%. I have had to email and call corporate to even find out what the policy is for this. Terrible customer service from the front desk- had she handled things better and shown any concern for over 2k in missing property, I’d not have been as mad. We stay Mariotts all the time and this hotel was poorly...

"We went to our room and it was not yet cleaned. The bed was messed up."