We stayed here so we could go to the casino for the Ky Derby and band that night. The hotel has a free shuttle to the casino on Saturday's after 5:00 p.m. So we took advantage of it so we could have a good time and not worry about transportation. The shuttle driver Lisa is very friendly and she will call or text to check on you to make sure you get back to the hotel before her shift ends.
Craig
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก January Skaggs วันที่ 7 พ.ค. 2024
We are so happy to heart that you were able to use our complimentary shuttle, and that Ms. Lisa took such good care of you. Please come back and see us again soon. We look forward to seeing you!
Pet fee was high but it was exactly as posted in the details so I’m not complaining.
Susan
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก January Skaggs วันที่ 2 มี.ค. 2024
Thank you for the great review! We appreciate your business.
8/10 ดี
Heidi, Bowling Green
เดินทางกับคู่รัก
17 ก.พ. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Easy to get to, excellent friendly front desk service, clean spacious room but air system was so loud when it kicked on all night.
Heidi
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Rylie วันที่ 18 ก.พ. 2024
Thank you for taking time out of your day to write us a review! We appreciate your feedback and hope to see you again
6/10 พอใช้
John
เดินทางกับครอบครัว
12 ก.พ. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
So so no extras hotel
Hotel was about as average and bare bones as they come. The young woman, who I believe was fairly new working the front desk was absolutely as nice as can be. The room was bare bones. Mattress hard. AC units said use the panel on the wall but it didn’t work so we adjusted each unit which was fine. Just conflicting. Toilet stopped up on the first day. There was a cheap Walmart 3 draw plastic organizer in the bathroom which held extras. Very cheap looking. It rained during our stay and in the bedroom there must have been a drain pipe and you could hear dripping/trickling water all night. Our kids shared the pull out couch and all they had extras was 1 pillow and sheets. No blanket and no 2nd pillow in a room advertised to sleep 4. With all that said the shower water pressure was great and they have a great little shop with 24/7 coffee and tea down stairs and the young lady we interacted with was as friendly as could be.
We stay the often and have never had a bad experience. Love the fact they are pet friendly and room to park a semi.
Amanda
การตอบกลับจาก January Skaggs วันที่ 8 ก.พ. 2024
We are so happy to hear that you enjoyed your stay and that you were able to bring your pet. We cannot wait to welcome you back next time you are in the area.
6/10 พอใช้
Calvin
3 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
Calvin
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Rylie วันที่ 4 ก.พ. 2024
Thank you for taking time out of your day to leave us a review. We would love your feedback on how we can improve at our hotel.
I booked king suite several weeks ago just to get here n told expedia changed to queen tht morning. Never again. I gof a king for a reason
Tammy
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก January Skaggs วันที่ 29 ธ.ค. 2023
Thank you for taking the time to let us know that there were issues with your reservation. We have made changes with our front desk team to ensure that this does not happen again. We have also given a discount on the room charges for your stay. We appreciate your business.
Hotel was great. Beds were comfy. Room set up was perfect. Nice full kitchen. Great amenities. Will stay here again!
Pamela
เข้าพัก 5 คืน, พฤศจิกายน 2023
การตอบกลับจาก January Skaggs วันที่ 28 พ.ย. 2023
Thank you Pamela! We are so happy that you enjoyed your room and our amenities! We cannot wait to welcome you back on your next trip to the area. Happy Holidays!
We love when we hear that our staff provided great customer service!! Thank you for letting us know! We appreciate your business and hope that we can welcome you back again soon.
Thank you for your 5/5 score, your opinion is very important to us. Have a great day!
6/10 พอใช้
Roberto
12 มิ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Pool not open
At check-in we were told pool was closed. This was a main reason why we booked here, hot week and close to Army base. Room was clean, a little humid smell. Bed was not the most comfortable. Our stay was just ok.
Pros: Affordable, close to Army Base and Highway, Gym
Cons: Beds not great, pool closings, humid smell in room
Roberto
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก January Skaggs วันที่ 16 มิ.ย. 2023
I am very sorry to hear that your stay had so many issues. We ran into some unexpected issues with the pool that were beyond our control. We tried to keep everyone updated through our website.Our pool is open now. We are working on replacing some mattresses as we speak. We hope that you can give us another shot at making things right next time you are in the area. I did see that you were a loyal IHG One rewards member and i will get you some extra points deposited to your account. We appreciate your business.
Thank you so much for your 10 out of 10 review your opinion is very important to us and we are so glad that you enjoyed your stay here please come again. Have a great day!
I am sorry you only rated us a 1/5 We strive to make our guests stay here comfortable and stress free, Please let us know what we hope that you will give us another try. Have a great day!
6/10 พอใช้
Kathleen
เดินทางกับครอบครัว, เดินทางกับคู่รัก
11 พ.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Check your bill when you check out! I was charged $42 more than confirmation room rate. When I brought it to desk clerk, was told it was a “computer glitch”! Only changed after I gave her a
Copy of Expedia confirmation!
Kathleen
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก January Skaggs วันที่ 24 พ.ค. 2023
There is a difference in rate on all third party reservations. That is a standard process. As a courtesy we did change the rate to match. We apologize for the confusion Have a great day
Stayed here because pet friendly and price.
Close to interstate. Room was clean but quite old. WIFI was not working. No breakfast.
Nicholas
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก January Skaggs วันที่ 11 พ.ค. 2023
We apologize that our internet was down for the night. There was an outage in the area and it took us a little longer to get back up and running. We are currently working on updating some of our rooms with cosmetic upgrades and so forth. We hope that you will give us another shot next time you are in the area. we appreciate your business and your feedback.
The hotel and staff was great. The only disappointing thing was that the pool was empty/not working. That is the primary reason I chose this hotel.
Kim
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก January Skaggs วันที่ 10 พ.ค. 2023
We are so happy to hear that you enjoyed your stay and our staff. We are working diligently to get our pool up and running. It will be ready to go on your next visit!
Good Afternoon, I apologize that you feel this way about your stay. We would love to have m ore information in regards to what happened, so that we can make it better next time.
From the ease of booking the perfect room to the cleanliness of the room, everything was perfect.
The room had a great kitchen that was super functional, and the room layout was smartly designed.
We loved what the hotel had to offer in the snack room along with the games and kitchen appliances you could barrow! Highly recommend and we will stay at this hotel again!
Lindsay
การตอบกลับจาก January Skaggs วันที่ 11 เม.ย. 2023
Thank you for the wonderful review. We are so happy to hear that you enjoyed your stay and that your room was functional and meet all your needs!We are happy to hear that you will come back and visit again! we cannot wait to welcome you back again soon.
Property is right off the highway, relatively close to fort Campbell. There’s a waffle house right across the street which was nice. The property itself was really nice. It was always clean, the room was very clean as well. If you had to make me complain about something, it would be that the elevator was so slow and I had no idea where the stairs were and the shower curtain didn’t completely cover the shower. I would most definitely stay here again.
Justine
เข้าพัก 3 คืน, มีนาคม 2023
การตอบกลับจาก January Skaggs วันที่ 30 มี.ค. 2023
Thank you for taking the time to let us know about your stay. We are so happy to hear that you would choose to stay here again, and we cannot wait to welcome you back again soon.
At last minute we had to bring our girls (the dogs) and called to find out our hotel was pet friendly! These folks are so gracious and accommodating and welcomed us and our girls! This will be our stay from now on!
ผู้เข้าพักจริง
เข้าพัก 4 คืน, มีนาคม 2023
การตอบกลับจาก January Skaggs วันที่ 21 มี.ค. 2023
We are so happy to hear that you had a great stay with us and even happier that you will come back and see AGAIN! We appreciate your business and cannot wait to welcome you and the girls back again soon!
10/10 ดีเลิศ
Jennifer
20 มี.ค. 2023
ชื่นชอบ: ความสะอาด
Nice hotel, nice/quiet area, clean room. Super friendly staff.
Jennifer
เข้าพัก 1 คืน, มีนาคม 2023
การตอบกลับจาก January Skaggs วันที่ 21 มี.ค. 2023
Thank you for choosing to stay with us. We love that you had a nice quiet stay and that our staff showed you such great service! we cannot wait to welcome you guys back soon.