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"My stay, overall, was excellent. I had a bit of trouble getting connected to the right person who would let me in the building, but once I met her, she was extremely gracious and helpful-even with deciphering a matter connected to my mobile phone. Check-out was fairly straightforward, though there was no mention of where to take the sheets and towels. I spotted the bin downstairs, and so will know for next time. Also, there is no way to safely place the room key, when Reception is closed. There is a key box, but it requires a code, which I did not have. I was able to leave the key with a housekeeper."

"Lovely location but let down by service level. Stay there every year, but this year there was a noticeable lack of attention by the staff. Few smiles, long waiting times to be served and an apparent lack of customer attention. Not as it used to be which is a great shame."