Dear Latika, Bonjour! Selamat siang! We appreciate the time spent to share your genuine thoughts on Expedia. It deeply saddened us to learn that your stay fell below your expectations. Rest assured as a refresher trainings are reinforced to ensure our team consistently perform as per Sofitel Brand Standard. In regards to the noise, after receiving your report we immediately contacted the manager in charge to stop the noise. Please accept my sincerest apology for taking time to deal with them. A meeting with them has been arranged to find the best solution for the valued guests, to prevent the inconvenience to occur in the future. We do hope to get another opportunity to welcome you back, this time for the true magnifique experience Sofitel is renowned for. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Damar!Thank you for the perfect score you shared with us. It warms our heart to hear that you had an amazing stay at Sofitel Bali Nusa Dua Beach Resort. What makes me more delighted is seeing that the services extended by our Ambassadors could impress your latest stay with us. We definitely look forward to your return, hopefully soon. Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Pravin!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Adrian!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to see the average score you gave us on your recent experience, which was detracted by the service attentiveness from the staff. I understand your points on this matter and please rest assured as I will be reviewing this further with the relevant team. Thank you for sharing this with us and we hope we can better serve you on your next stay with us.Regards,AnneQuality & Guest Experience Manager

Bonjour, Rory!Thank you for sharing your thoughts towards Sofitel Bali Nusa Dua Beach Resort. I am glad to hear that your family staycation with us was a lovely one. It even makes me more excited to see that your family could feel the genuine service of our Ambassadors, as it is what we strive every day. Your comments related to the food options and quality have been highlighted and shared accordingly to the relevant department heads for further review and improvements. Nonetheless, we hope this did not fluster your experience much and we look forward to your return. Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Ian!Thank you for posting your feedback online. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Jacqueline!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Valued Guest!Thank you for sharing your feedback on our Hotelscom. I regret to read your feedback on the recent stay you had with us as it was not something we strive for our guest experience. Please rest assured as I take your feedback seriously and I will have this discussed personally with the relevant team for our further review and necessary improvements. We thank you for letting us know on this and we hope we can serve you better in the future.Regards,AnneQuality & Guest Experience Manager

Bonjour, Scott!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Christiana!Thank you for leaving us a positive rating online. Though we are glad to see that your overall stay was a good one, I regret to hear that your stay was flustered, especially by the room condition that was not entirely up to your expectations. Rest assured as your comments have been shared accordingly to our Housekeeping Manager and the Chief Engineer for immediate actions. We hope this did not fluster your experience much nor deter you from coming back again to our resort in the near future. Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Bimal!Thank you for leaving us such a perfect score through our Expedia page. Though it is delightful to see your positive comments towards our property, it saddened us to hear that your overall experience was flustered by the bathroom conditions in the room. Please rest assured as your comments have been highlighted to our management team for further review and considerations. At Sofitel, our guest's feedback is our top priority, hence, we would like to thank you for sharing your input with us. We definitely look forward to your return, in not too distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Nicky!Thank you for reviewing us online. It fills us with joy to see that your experience was something you are fond of. The team will be delighted to know that our valued guest could thoroughly enjoy the stay at the resort. We really are thankful for sharing this and we hope to see you again whenever you return to Bali.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Paula! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Jill!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Russi!Thank you for sharing your rating online. We are delighted to understand that your experience is up to your expectations and we would be thrilled to welcome you back in the near future.Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Takamichi!We appreciate the feedback you shared online on Expedia. It pleases us to see how much you enjoy your stay with us. We thank you for sharing this and we hope to see you again soon at our resort.Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Salene!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to understand that the stay fell below your expectations. We value all our guests feedback and I took notes on your constructive feedback related with the rooms, food at breakfast as well as the beach towels service. Please be rest assured as I will personally discuss and highlight your concern to the relevant team leaders to ensure it is reviewed and addressed appropriately.We thank you for sharing this with us and we hope to have another chance to serve you better in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Masayuki!Thank you for leaving your rating on Hotels.com. I am pleased to know that you could enjoy your stay at our hotel and could leave with many beautiful memories made at our resort. We thank you for choosing our hotel and we hope to see you again soon.Regards,AnneQuality & Guest Experience Manager

Bonjour, Our Valued Guest!Thank you for giving us rating on Expedia. We are pleased to see we received an excellent score and we are able to craft beautiful experience for you. We look forward to your return at our resort.Sincerely,AnneQuality & Gues Experience Manager

Bonjour, Arya!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort.I regret to see the low score you gave us following your recent stay and we wish to know more of it so we can accurately pinpoint the areas concerned.Thank you for sharing your feedback with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Tanya!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia page. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Laura!Thank you for the perfect score and review you posted through our Expedia page. It delights us to hear that you loved staying with us and were impressed by the sumptuous breakfast selections at Kwee Zeen, as well as the genuine hospitality rendered by our team. Hope there will be a chance to serve you back again in the near future. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Lilly!Thank you for posting your feedback online. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Maritza!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Nadine!Thank you for the review you left on our online platform. We are delighted to see the perfect score you gave us following your recent experience with us. I am pleased to know that you managed to have such a wonderful time at our resort. We thank you for staying with us and look forward to welcoming you back in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Yunita! Thank you for such an amazing review you gave us. It warms our hear to see that we have managed to create a Magnifique honeymoon experience for you while staying at Sofitel Bali Nusa Dua Beach Resort. We are definitely look forward to your return, whenever you come back again to Bali, the Island of Paradise.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Kurumi!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Rachel!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Zivka!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Laura!Thank you for the positive rating you have shared with us. It fills us with joy to understand that your stay was a wonderful one and up to your expectations. We are all looking forward to your return, whenever your travel brings you back to Bali, the Island of Gods. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Gareth!We thank you for the perfect review you shared on Expedia page. Indeed, the team at Sofitel Bali Nusa Dua always strive to create a Magnifique journey to our guests, and I am glad to hear that our Ambassadors have once again managed to craft one for you. Looking forward to your return, whenever your travel brings you back to Bali. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Lama!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the perfect rating and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Lucy!Thank you for celebrating your honeymoon with us at Sofitel Bali Nusa Dua Beach Resort. It delights us the most to see that our guests were able to enjoy their stay and could feel the warm hospitality extended by our team. We thank you once again for your recommendations and looking forward to your upcoming return, whenever your travel brings you back to Bali, the Island of Gods. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Nizhaat! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Nevin!Thank you for such a perfect rating you shared online. We are all delighted to see that you had a perfect stay, aside from the wedding party that flustered a little bit of your experience. We all hope you will be visiting us again in the near future, to feel a true Magnifique journey at Sofitel Bali Nusa Dua. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Vesna!Thank you for choosing Sofitel Bali Nusa Dua, following your recent visit in Bali. It surprises us to hear that you found that the price we offered in the resort was not entirely up to your expectations, as we have done some competitor check before setting up prices. However, I have shared your remarks to the management team for further review.Nonetheless, we hope you will give us another chance to welcoming you back again in the future. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Lorraine!Thank you for such a wonderful review you posted. It is our pleasure to hear that you had an amazing stay with us and looking forward to seeing you back again in the nearest future. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Matthew!Thank you for the high rating you have shared with us online. We are glad to understand that you had an amazing stay with us and found it up to your expectations. Looking forward to your upcoming return, hopefully soon. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Kate!Thank you for such a perfect review you posted on our Expedia page. It delights us to hear that you had a Magnifique journey staying at Sofitel Bali Nusa Dua Beach Resort. We are all looking forward to your return sometimes soon. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Edith!Thank you for sharing the perfect stay you had at Sofitel Bali Nusa Dua. Indeed, the team always strive to create wonderful memories to all our guests and I am glad to hear that you could thoroughly feel the genuine services extended by our Ambassadors. We are all looking forward to your upcoming return hopefully soon. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Alexandra!Thank you for sharing your amazing experience with us. It fills us with joy to understand that you were able to thoroughly enjoy your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are all looking forward to your return next year. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Edward!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Edward!Thank you for the perfect score and kind feedback you shared with us. Your feedback with regards to the coffee capsules will be relayed to relevant department for further review. Nonetheless, we are excited to having you back again in the nearest future. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Mrs D!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, CHEK MENG!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager