6/10
I liked the beauty of the grounds. I've stayed at Riu Hotels before. This particular Riu was not up to par especially when compared to Cancun's. The staff was not prepared for the sold out week. It took 1 1/2 hour to receive sheets for our pull out bed as we received a one King and pull out couch instead of the requested double bedroom (which we were ok with, we are a go with the flow family). We had to request EVERYTHING from silverware to refills of water. I was told that yes they had lattes at the bar near the entrance, but they were closed and I could get one myself. My meal's eggplant still had the sticker on it. If a complaint was made (I heard others) they asked for your room number and marked it down without fixing the issue as well as being told, because you booked through Expedia it's not our issue. We had one server who was great, he received generous tips that we were prepared to hand out as we received above and beyond service in Cancun also through Expedia.
Erica
เข้าพัก 4 คืน, มิถุนายน 2025
