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"Excellent service from staff in dining hall as well as excursions in water or land."

"Great resort, great experience great excursions amazing staff!!"

"The staff at Palm Beach provide exceptional service with kindness and welcoming culture. The rooms are very clean, and they even prepared flowers and swan towels to welcome us. The view is great from the room, and there is plenty of space in the hotel to chill and relax. If you want to explore the island, there is also excursion available. It is on the more expensive side, but we even brought a chef to cook on the excursion for us with abundant delicious food, so we are very satisfied. Overall,...

"was good. The only issue is internet that was on and off. Elodie, the lady at the front desk was amazing, "

"Amazing resort!"

"I am writing to express my deep dissatisfaction with the airport transfer service arranged by your hotel this morning. The vehicle provided was simply unfit for service. It broke down multiple times along the way, and the driver was forced to take highly unsafe measures—such as reversing up hills or coasting downhill with the engine off and no brakes. This level of risk is completely unacceptable, especially for a journey that takes between 45 minutes to an hour. Passenger safety should never...