Close to the football stadium. Friendly staff at the reception and at breakfast. Close to the leisure centre. Lovely family room and overlooking the stadium. We really enjoyed our stay and wiuld definitely stay at this hotel again.
Excellent customer interaction by all the staff. We had a problem at breakfast but the manager in charge could not do enough to resolve the issue. A text book example of how to put things right when an issue occurs.
The Holiday Inn Norwich City is conveniently located, staffed by excellent, friendly and professional staff. the rooms werespacious, comfortable, clean and - most importantly - exceptionally quiet. All this made for a wonderful stay.
Easy walk from the train station. Visiting family who live nearby so very convenient location. Even though they are doing refurbishment there was still everything that you needed. Professional staff. Clean room and bathroom.
Alexandra
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
8/10 ดี
Andrew
เดินทางกับคู่รัก
24 ก.พ. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Most of the staff were polite and efficient, though because of renovations, breakfast was chaos and the bar was very much ‘make shift’
Although I do understand it is difficult work under these conditions
Large room, comfortable beds. Reception and bar staff friendly and helpful. They are renovating the building so have to enter through an emergency exit at the back of the building. Not that much of a problem though.
My only complaint is that house keeping use the guest lifts when moving between floors. Meaning when your trying to use them in the morning you have to wait whilst they put all their equipment in and out of the lift with little space for you to get into the lift. This happened twice to me and the second occasion I ended up travelling up and down in the lift because i couldn't get to the lift button and the maid didn't have the curtesy to press the lift button for the ground floor. Really annoying.
The room was very poor, from the missing fridge, mould in the bathroom, damaged toilet surround, broken chair at the desk, stain's in the draw, intermittent working TV remote, air conditioning that sounded like a jet engine even on low and a mattress that had seen better days - just not worth the money.
Great hotel, picked for the location to the football club (some rooms have a pitch view). Staff were friendly & helpful. Room was nice & clean, as was bathroom. Great buffet breakfast, staff constantly restocking items to keep it fresh.
If we needed to travel to Norwich in the future we would definitely stay here again.
Lovely hotel, easy to find, parking close by and wonderful view of Norwich City football stadium from our room. Excellent breakfast and very friendly and helpful staff.
All good and value for money, bathroom had some black mould, a flashing light and the corridors smelt stale. Overall could do with a bit of an update but like the location 😊
It was fun to stay in a hotel that was connected to the Carrow Road Football Stadium. We enjoyed attending a match (NCFC vs Boro). Go Canaries! The location is fairly easy walking distance to a market, a shopping center, the cinema, the train station, and the city center - very refreshing coming from America. The room was clean and the staff was nice. Only complaint - the lighting in the room was a bit weird, could have used dimmers on the LEDs. A minifridge would have been nice for storing perishables and drinks.
It's handy for the railway station (and the soccer ground if you were going to a match). But it's not right in the city centre, although a pleasant riverside walk The staff are friendly and efficient. The rooms are very spacious and well appointed for the price. I'd stay there again if I were planning to break in Norwich (which is perhaps the ultimate test of a hotel).
Ideally situated for visiting family. Professional reception staff and easy check in. Clean room. Unfortunately I had noisy neighbours so interrupted nights sleep. The lift wasn’t great but the view from the stairs was worth the six flights of stairs.
This is the 3rd or 4th time that we have stayed in Norwich at this hotel . It is well placed , clean and the breakfasts are good - what more could you want ?
Hotel is nice and good location. It housekeeping barging in an hour before check out was unacceptable. Reception staff were great about it but still it’s nit good enough