We understand that this review was submitted with a low rating due to the unavailability of any rooms upon your arrival. It was a shame that your reservation confirmation was not received by our team. Our property was fully-booked on the day you arrived therefore we were unable to accommodate you. We did our utmost to ensure your safety and comfort by relocating you to another property that was close-by to ours and also maintains a very high standard. We regret not having the opportunity to accommodate you, and we do hope to welcome you at some point in the future.