The Worst Stay We've Ever Had – Unsafe, Negligent, and Unacceptable
I never write bad reviews. I always try to see the good, even in the worst experiences, because I’ve worked in service my whole life and understand how tough it can be. But our stay at White Mountain Cottages was so beyond unacceptable that I feel obligated to warn others.
From the moment we arrived, it was a disaster. The floors inside the cottage were wet and waxed, making them incredibly slippery. My partner and I both slipped and got hurt, which should never happen in any accommodation that claims to be safe.
The noise levels were unbearable, with no effort made to maintain a quiet environment. But worst of all, there was zero communication from management, and the parking lot was NEVER plowed—despite being in an area where heavy snow is expected.
On the morning of checkout, things went from bad to dangerous. Even 20 minutes AFTER the mandatory checkout time, we were still snowed in. The exit was completely blocked, making it impossible to leave safely. No staff were present to assist, no plowing had been done, and no instructions were given on how to handle the situation.
This is beyond bad service—it’s outright negligence. If you care about your safety, comfort, or even just being able to leave on time, do not stay here. There are far better options in the area that will actually take care of their guests.
