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"I only stayed one night but I was very happy with the hotel."

"We were not told there would be a wedding in progress so the music was quite loud until 11pm. There was no option for early takeaway breakfast at 8am, and no option for room only. The restaurant still set up for wedding, with chairs stacked up.The female staff in the restaurant were very nice and the food excellent, something a bit different. Our shower head kept falling down & the toilet flush handle broken. The room was spotlessly clean."

"Had a great stay, room 1 was fantastic. We enjoyed the comfortable bed and a sofa was a bonus. Great bath, one thing to note may be the addition of a shower curtain, we managed to soak the floor every time we used it. Water and orange juice was a nice touch and filtered coffee was tasty. We did feel the stairs were very deep and the additional of another hand rail may be something to consider. Lovely dark room and we slept so well. Breakfast was great, nice to see all local and home grown...

"A wonderful place to stay. A fantastic old building with so much character and lovely country views. Bedrooms very comfortable with great attention to detail and well thought through. Excellent breakfast and a good menu for dinner - well presented and very tasty. The highlight though were the staff throughout. It's such a pleasure to receive genuine excellent customer service from start to finish. Thank you."

"This is a great friendly hotel that majors in service and friendliest approach. Nothing is to much trouble always with a smile"

"Enjoyable stay in a good location for exploring Bath. A bit awkward to find car parking nearby at busy times but otherwise all good."

"Lovely, attentive staff who made me feel welcome. Unfortunately, the shower was positioned under the eaves of the roof, meaning anyone over 5ft 5in had to bend down to use it. There was also a power cut from 7am until 8:50am, and I was disappointed that no apology or acknowledgement was offered the following morning. A simple apology would have been a nice gesture."

"We found the interior design to be inventive and beautiful. The hotel is a joining of 12 (?) different houses and getting around can feel like one is in a maze. As an older couple, they gave us a room we could get to, avoiding stairs and gave us a great view. The modern bathroom had to be a bit cramped to accommodate the many mergings of houses. We would have liked to have had tissues and more hanging space in the room. The bed was way too hard for one of us. They brought up a duvet to top the...

"A historic building in a central position in Frome, clearly an old coaching inn or similar. The bedrooms sit within a maze of staircases and corridors. Some stairs are best suited to young mountain goats. My room was on the top floor, up a narrow, steep stair with a tricky turn. My stick and I managed it, just, and staff brought up and took down my case. I expected an attic-type room, but it was spacious, with high ceilings, nicely laid out and with a clean, well-maintained bathroom - full...

"The hotel looks spectacular when you arrive. On check-in the staff were polite, seemed a little fed up everyday thereafter. The restaurant is something that should be avoided at all costs unless you like eating uninspiring, bland overpriced food (£60 for 2 people and I would have expected something that looked and tasted like some heart had gone into it). Best option was the pub at the end of the drive or a takeaway!! Breakfast was free - that was nice because I would not have paid for it! We...

"This place was in the most adorable town and made you feel connected to it. The hosts were phenomenal and if you’re lucky you might get a homemade chocolate cake while you’re there."

"A nice stay. A lovely pub right in the middle of Frome. We stayed here to go to an event at the Cheese and Grain which was perfect. Just be aware that as the rooms are part of an active pub you may get some noise on busier nights"

"The room I got was spacious with to double beds. It quite comfy, but the facilities in the bathroom were a bit out of date. Front staffs were nice, though I almost got heart attack when she forgot to return my credit card back and I had a moment that I thought I lost it. I got it back anyway and staff still helpful."