Nice, clean, helpful staff…the restaurant served me a fabulous meal and cocktails. I needed to be near the airport and didn’t expect much but it was great!
Polly
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก E. Dellinger วันที่ 27 มี.ค. 2024
We are delighted that your stay was enjoyable. We hope to have the opportunity to host you again in near future.
The hotel is under renovation but was beautiful, clean and safe. We left another hotel down the street in the middle of the night due to mold and unsafe conditions. The staff here was understanding, welcoming and beyond accommodating. The restaurant on property was delicious, the room was beautiful and clean and we had a wonderful stay. Highly recommend!
Anne
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก E. Dellinger วันที่ 4 มี.ค. 2024
We are delighted to that you had an enjoyable stay, and we look forward to welcoming you back the next time you visit the area.
There was construction ongoing which was not made aware to me BEFORE booking .
Housekeeping service was sketchy. Showed up one day and not the next
When I asked for coffee and cream packets, the front desk staff instructed me to where I could retrieve it myself.
Horrible guest service. Will not recommend to my superiors and actually will advise to NOT use!!!
Pamela Gail
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก E. Dellinger วันที่ 26 ก.พ. 2024
Thank you for being our guest and taking time to review your recent stay at our hotel. All guest feedback is appreciated. I apologize that your stay was less than satisfactory and I have shared your feedback with our management team, which they will be discussing with our team. As we continually work to improve our guest experience, we hope you will consider staying with us again and afford us another opportunity to be of service and restore your faith in our hotel. Please feel free to reach out to me should you like to discuss this matter further. You may contact the hotel 757 466 8000 and ask for the Executive Office.
The staff were friendly upon checking in and out. The room and bathroom were very clean. However, the bed was very hard and uncomfortable. The shower pressure was nonexistent.
David
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Crystal วันที่ 26 ธ.ค. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
Excellent Customer Service since my arrival. Hotel was super clean. Chisthmas Decorations were beautiful. Space in my room as well the usb connections were perfect. I definetely will come back to double tree. Thank you for being amazing.
Virginia
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Crystal วันที่ 26 ธ.ค. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
Drezy and Mari at the front desk were great! They were extremely helpful and very courteous. Both made a great impression, and represented the facility in a very positive manner. 5 out of 5.
Arthur
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Crystal วันที่ 20 ธ.ค. 2023
Thank you so much for your comments. I will ensure both gentlemen receive this response. Hopefully we see you again in the future.
I appreciate the ability to leave my car at the hotel while I am traveling. Staff is also great, especially Mary in the pop-up restaurant for breakfast. Friendly and brought warm candied pecans for my oatmeal. :)
Helen
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Crystal วันที่ 14 ธ.ค. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
We couldn't sleep well because it was so loud all night.
They are still under construction, and the fire alarm went off around 3 a.m., so we evacuated
Watson
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Crystal วันที่ 30 พ.ย. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
The floor I was assigned has areas under construction. There was a noticeable 'construction smell' in the hallway..
Annabell
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Crystal วันที่ 30 พ.ย. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
2/10 แย่มาก
Carol, Ganado
2 พ.ย. 2023
Carol
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Crystal วันที่ 30 พ.ย. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
4/10 แย่
DORIS
เดินทางกับคู่รัก
25 ต.ค. 2023
ไม่ชื่นชอบ: ความสะอาด
The carpet was dirty and the hotel itself. Very loud due to the doors to rooms slamming.
DORIS
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Charles H. วันที่ 26 ต.ค. 2023
Hi Doris. Please accept our sincere apology that your visit with us did not meet your expectations. Your comments have been shared with our executive team to ensure the items mentioned in your review are corrected in order so we may provide a better stay in the future.
6/10 พอใช้
Lisa, Pullman
24 ต.ค. 2023
Lisa
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Crystal วันที่ 30 พ.ย. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
Hi Jonathan. We're thrilled you enjoyed your visit to our hotel and look forward to welcoming you back again soon!
8/10 ดี
Lisa, Pullman
23 ต.ค. 2023
Lisa
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Crystal วันที่ 30 พ.ย. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
6/10 พอใช้
Melencia, Aiken
22 ต.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
I was only here for one night, but I asked a few times about the cookies and that never had any available.
Melencia
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Crystal วันที่ 30 พ.ย. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future! I am so sorry for not having any cookies during your stay, that is not typical of the front desk not to have any available.
The property is outdated. They offer room service but do not provide a menu in the room. Our phone did not work so we could not even call for it. Would not stay again.
Karron
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Charles H. วันที่ 26 ต.ค. 2023
Hi Karron. Thank you for visiting our property and leaving feedback regarding your guest experience. Please accept our apologies that you visit was not perfect. We hope you will allow us an opportunity to improve upon your recent visit should your travels return you to our area.
6/10 พอใช้
William
15 ต.ค. 2023
Restaurant prices were fair but staffing was short
William
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Crystal วันที่ 30 พ.ย. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
6/10 พอใช้
Kathleen
เดินทางกับครอบครัว
15 ต.ค. 2023
Room ok but no refrigerator for meds etc. rest of hotel rundown and some places dirty. Free water but no free breakfast. Just not the high quantity I’ve been used to at Hilton properties… especially for price. Reminded me of a motel not a Hilton hotel!
Kathleen
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Crystal วันที่ 30 พ.ย. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
Has been remolded since my last visit. Very nice. DO NOT take a room with adjoining room. Doors are paper thin and you will hear everything in the next room. Other than that love the changes. Convenient to the airport.
James
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Crystal วันที่ 30 พ.ย. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
8/10 ดี
Gerald
10 ต.ค. 2023
Overall enjoyed your stay, they are in the process of remodeling. I was actually in a just remodeled room, which was very very nice. Little aggravating dealing with the elevator repairs doing all five days I was there other than that. Very happy with the stay in the price Would stay here again
Gerald
เข้าพัก 5 คืน, ตุลาคม 2023
การตอบกลับจาก E. Dellinger วันที่ 10 ต.ค. 2023
We thank you for taking time to review your recent stay with us. We are happy to see that your stay was pleasant with the exception of the elevator. We are in the midst of renovating the elevators, both mechanically and cosmetically, the first is almost complete. And then they will begin the other. We look forward to welcoming you back in the not so distant future.
6/10 พอใช้
Robert
8 ต.ค. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
Robert
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Crystal วันที่ 30 พ.ย. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
4/10 แย่
Nereida
5 ต.ค. 2023
Nereida
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Crystal วันที่ 30 พ.ย. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.