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"Perfection."

"Central location and spacious room. Loved the pools. Close to everything. Beach area could be nicer "

"Check in took almost two hours due to lack of staffing. This place needs a renovation. It’s extremely outdated. Rooms are very basic and have a mildew smell. My room had mold growing in the bathroom, hairs all over the floor, and what appears to be specks of blood on the wall. The beach water here is cloudy and the bottom is slimy and muddy in spots. I’m not sure the appeal."

" excellent. The server was amazing. The Cleaning Lady was excellent too. I give them all a 10 specially the front desk. I love that one on one service."

"The staff was kind, helpful, and always polite. "

"Breakfast was excellent. Happy hour is 5-630pm which is a plus. Pool & Spa is kept up nice as well. Beach is just across the street with huts & chairs available (first come first serve). Reco go out early morning to reserve one with the attendants out there. Our room was clean. Only issue was the shower drain was slow so it flooded the bathroom after every shower. We used so many towels to keep the water in. Overall, great stay. "

"I’ve stayed at this hotel multiple times (5–6 visits) and always had a great experience, which is why this situation is so disappointing. I was charged for a restaurant bill at 7:09 AM on the day of my arrival, even though my flight landed at 1:55 PM — clearly impossible. I contacted both accounting and management and provided full proof, but no one has responded for 10 days. It appears a simple mistake was made, but instead of resolving it, they are ignoring the issue. Very disappointing customer service from a place I used to trust."

"I had a great time at Riu Palace Aruba - the room itself was very good with a wonderful view, the facilities and stuff were very nice and friendly - trying to accommodate requests as much as possible. I celebrated my birthday at the property and they sent a chocolate cake to my room which was very sweet! Being a vegetarian, the only thing that i think could have been better was the food options in the restaurants. They were no vegetarian options which was sad but the chefs tried to make something on request."

"Room was spotless, staff were friendly and very helpful. Grounds were beautiful. Having to get up at 7am to reserve umbrellas and lounge chairs was not convenient - would prefer to make these reservations well ahead of my arrival. "