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"Stained bathtub, filthy hairdryer, crack between door and frame. Bed wasn’t comfortable at all. They’re in need of some major renovations"

"This charming B&B in Grand Haven was clean and spacious in a lovely residential area surrounded by other old homes of the period. The renovations and updates done to it were incredible and belong in a magazine. It was nice to sit on the front porch and read early in the morning or chat with other guests. The staff was friendly, courteous and helpful, and recommended some things that we enjoyed. Our breakfast included an amazing homemade tomato-basil quiche and fresh fruit. I would definitely...

"This is one of those hotels that people live at. Like it had long term renters. Do not bring a family here. Lots of traffic and people in the parking lot through the night. We had to bring everything in from our vehicle because we were afraid we would be robbed. There are literally stickers on the inside of the door too the room saying that you should padlock the door for your own safety."

"Building is new. Room was not ready till a hour after check in. Room need to be vacuumed and children's footprints on the bed. Breakfast was good."

"I booked a trip six weeks in advance to go to Michigan- I was aware of the no refund policy. However over a month before the trip, I tried to cancel due to an illness/ hospitalization in my extended family. I tried cancelling and getting a refund, and the hotel wouldn’t refund with over a months advance notice. Even with the Expedia insurance, I would have had to provide medical records to prove a medical emergency, which wasn’t going to happen. DO NOT RESERVE FROM THIS ESTABLISHMENT. You...

"This home was comfy and centrally located. It was perfect for what we needed. Thank you!"

"Great location close to boardwalk and attractions but I did not like the small out dated TV and no TV in bedroom ☹️"

"Breakfast and bed were good. Building in old. Restoration is poor. New furniture and sinks but poor painting and trim work. Corners were dirty and baseboards were poorly cared for."

"Very dirty motel !!! Alot of local druggies stay at this place not recommended for families.. Smells very bad and not properly sanitized.. very disappointing 😞"

"The towels were stained and torn."

"Excellent"

"It’s a good hotel for a short stay"

"Kyle was very pleasant and helpful during check-in. I loved the location of the property and the room was clean. "

"We had to leave and stay at a different hotel due to the unsanitary conditions at Whitehall Cottages. The bed had dirt and hair on the sheets and all around the mattress. There’s no staff on the property and the owner didn’t respond back until later in the evening after we were already checked in to a different hotel. When I asked for a refund I was told he couldn’t do it because we booked through Expedia…"

"I requested a safety bar for the shower/tub and the staff responded quickly to my request. Quaint."

"Good pool for the kids. Otherwise older hotel. All doors did not look to outside."

"Her iron was broken and our microwave was also broken and wouldn’t throw out any heat. My mom also had a broken iron and her room was filthy so she had to be moved to a clean room. There was even blood on the pillowcase."

"Staff is amazing!!"