Search Hotels Near Niagara Falls Underground Railroad Heritage Center, Niagara Falls

"Smell smoking at lobby "

"BEST location for a hotel in Niagara Falls, NY; it is the closest to the American falls and to the Rainbow Bridge to cross to Canda. Staff is very friendly, rooms are very decent in size and the breakfast is really good. You can’t go wrong with this hotel, I recommend it!!! "

"Great"

"The property offers a satisfactory baseline aligned with contemporary mid-range hospitality standards; however, several areas require optimization to meet current guest expectations. The breakfast offering requires enhancement, particularly through the inclusion of a broader selection of halal-certified items. Expanding both variety and nutritional balance would significantly improve the overall guest experience. Parking facilities were adequate in terms of capacity and accessibility; however, the addition of shaded or covered parking infrastructure would provide better vehicle protection and elevate the service standard. Guest rooms were well-maintained, demonstrating acceptable cleanliness and housekeeping quality. Staff interactions were professional and courteous, reflecting positively on service delivery. That said, the washroom facilities fall below modern comfort benchmarks. Upgrades are recommended, including the provision of essential personal care amenities such as shaving kits and improved fixture ergonomics. From a pricing perspective, the current rate of approximately USD 140 for a Queen Room appears misaligned with the existing amenity level and service scope. A more competitive and market-aligned pricing range would be closer to USD 70, unless further upgrades are implemented. "

"Great location and hotel!"

"Friendly"

"I had a very good stay, the house was very clean except there was a lot of dust in the corners of the wall and ceilings but it’s not that big of a deal to me. Everything was functional."

"If I could. I would give it 3.5 stars. I gave this a 3.5 for a few reasons. Overall, it was decent. It’s a great location! The host was very communicative in the beginning. We were asked if we needed anything and we asked for three blankets and they kindly delivered. The house is old, circa 1910, and quaint in that regard. It’s been “remodeled” and is decent. The bathrooms are not shown in the pics for a reason. They are small (like, your knees will hit the opposite wall sitting and I’m 5’5”!) and the only shower/bath is upstairs. This house is not great for people with mobility difficulties. I gave it a 3.5 because I asked the host if we could extend our stay by 1 hour and gave the reasons. They did not bother to respond. At all. A no would’ve been better than wondering and caused us to scramble. They also did not answer a question I had before our stay. I asked about the bathroom situation- I had two 84 year old grandparents with us. I believe not answering that question was deliberate. Other cons: There was no dishwasher and there was a strange smell. They had timed air fresheners going off and it didn’t really help and was quite strong. Overall it was okay, but we would not stay there again. "

"I would not advice anyone to stay on this property. The location is unsafe i would suggest you google it before booking. We had a police officer tell us to lock our door and not go out after dark. We ended up booking another house as we did not feel safe. The doorknobs and conditions of the house is also not safe. The house has cockroaches. I would not recommend this place for anyone specially if you have kids. "