Could please contact the hotel to discuss your stay, With a rating as this with no comments we are unable to address any concerns if any you may have had with your stay
Though we booked a King Suite our room had 2 queens. The pullout double had a mattress so poor even a young child would have difficulty sleeping on it. The walls are paper-thin - every door closed in the hall was a slam. Not impressed. We won't return.
Janet
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 29 เม.ย. 2024
Thank you for taking the time to leave your feedback. Did you address these concerns with the front desk so the hotel could correct the issue with the bed type? As the hotel would have been able to ensure that the correction was made for your say
6/10 พอใช้
Adebayo Samuel
เดินทางกับครอบครัวและเด็กเล็ก
29 เม.ย. 2024
Had difficulty maneuvering the property to find my room ( from one wing to another)
Generally stay was not bad
Adebayo Samuel
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 29 เม.ย. 2024
Thank you for taking the time to leave a review. We are happy to hear that you had an enjoyable stay
The one pool was closed due to a leak. The other pool was underwhelming. The water in the shower was ice cold. The room was spacious and tidy, but layout was awkward and you couldn’t watch TV from the bed because the TV faced into a large open area. The only redeeming feature may be the service of the people at reception.
Eric
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 28 เม.ย. 2024
Thank you for taking the time to leave a review. I am happy to hear that the team at the front desk were a great feature at the hotel. We do offer 2 pools on property and sometimes 1 can be more popular than the other as families do enjoy coming to this location for the pools
การตอบกลับจาก General Manager วันที่ 26 เม.ย. 2024
If you would not mid calling the general managers office to discuss your experience. As the hotel has 3 elevators, lighting has been updated throughout the hotel and there is no record of these concerns on your reservation or with the hotel staff.
This room had lots of little bugs like fruit flies and was not 10/10 clean
Kerstein
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 20 เม.ย. 2024
Thank you for taking the time to leave this feedback. I apologize you experienced this during your stay. I will have this information passed on to the correct team and the concern addressed. It is with this feedback we can better the hotel and the guest experience in the future
Staff was amazing very helpful and pleasant, the room was fantastic, very clean! Will definitely recommend A
Christian
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 9 เม.ย. 2024
Thank you for staying with the Ramada Plaza. We are so happy to hear that you enjoyed your most recent stay with us. We hope to see you again in the future. Thank you for taking the time to leave a review and acknowledging the team here at the hotel :)
6/10 พอใช้
Mark
23 ม.ค. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Mark
เข้าพัก 3 คืน, มกราคม 2023
การตอบกลับจาก Assistant General Manager วันที่ 23 ม.ค. 2023
Thank you for taking the time to leave a review for the property, We appreciate all the feedback so we can learn and grow as a property, as we strive to deliver the best stay and service possible for each guest.
Perfect place for a little staycation break for me and my daughters.
Samantha
การตอบกลับจาก Assistant Hotel General Manager วันที่ 5 ม.ค. 2023
Thank you for taking the time to leave a review of the hotel.We are always happy to hear thatr guests have enjoyed there stay with us. we look forward to any future visit to niagara falls you and your family may have with us
Property broken in room dirty price was charged an extra 80 dollars
Jordan
เข้าพัก 1 คืน, ธันวาคม 2022
การตอบกลับจาก Assistant Hotel General Manager วันที่ 5 ม.ค. 2023
I am sorry to hear that your recent stay with us was not up to standard. Please reach out directly to the hotel as we strive for excellence with every guest, each stay. We would greatly appreciate the chance to discuss this matter with you in detail so we can ensure that these issues do happen again in the future for any stay you may have in Niagara and for all the future guests
Check in was disappointing the manager on duty was not very friendly. Quite rude actuslly. He had zero people skills.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ธันวาคม 2022
การตอบกลับจาก Assistant General Manager วันที่ 31 ธ.ค. 2022
Thank you for taking the time to review the hotel. Thank you for the feedback in regards to the front desk I will ensure that the whole team is spoken to and re trained
6/10 พอใช้
Carrieann, Wasaga Beach
เดินทางกับครอบครัว
29 ธ.ค. 2022
ชื่นชอบ: พนักงานและบริการ
We’ve stayed there many times and it’s gone down hill over the years but it suited our needs for our trip.
Carrieann
การตอบกลับจาก Assistant General Manager วันที่ 30 ธ.ค. 2022
Thank you for taking the time to leave a review. I am sorry to hear that your experience with the hotel was not what you had experienced in the past. We are working on some things in the future that will hopefully make our next stay the best one yet.
Room overlooked a busy road, you could hear the cars passing by and people outside in the parking lot. The room was freezing. But there were so many extra fees it was absolutely ridiculous.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ธันวาคม 2022
การตอบกลับจาก Assistant General Manager วันที่ 13 ธ.ค. 2022
Thank you for taking the time to leave a review for the Property. I am sorry to hear that your stay was not perfect, the hotel team is always willing to assist and correct these types of issues. The fees you have mentioned are outlined when booking and in all the information sections when booking the hotel, also all fees are discussed and agreed to when checking in.
The 2nd last day of our trip we had a hockey team on our floor that was causing noise and disturbance , we called the front desk 3 times before anything was done
Lindsay
เข้าพัก 7 คืน, พฤศจิกายน 2022
การตอบกลับจาก Assistant Hotel General Manager วันที่ 20 พ.ย. 2022
Thank you for taking the time to leave a review for the hotel. I do apologize for the inconvenience that you experienced during your most recent visit with us. I will be reviewing the call log and protocols we have in place for noise disturbances so that on any future visits you will not experience the same.
4/10 แย่
gia
16 พ.ย. 2022
gia
เข้าพัก 1 คืน, พฤศจิกายน 2022
2/10 แย่มาก
Hargobind
เดินทางเป็นกลุ่ม
7 พ.ย. 2022
ไม่ชื่นชอบ: พนักงานและบริการ
The manager was the most useless human being on the property. At checkout we were being charged a dmf fee. This information was not made available to us at check in and there was nothing written about it on expedia either. At check in the receptionist told us about parking and resort fee which was fine but nothing was mentioned about dmf. They tried being smart by saying all hotels charge it but since we have been to Niagara falls multiple times as every Canadian living in a 4 hour vicinity has we knew that was not true. The manager was rude and had no explanation of why we were not told of dmf before. When asked for a number for the head office she was like” i do not remember”
Hargobind
การตอบกลับจาก Assistant General Manager วันที่ 7 พ.ย. 2022
When reviewing expedia and the DMF is on website, the fee is calculated in the taxes and fees of the booking. When booking the fees would have included in the final total displayed for your booking. As for the manager in question i will ensure that this forward to the hotel general managers office and that team member is spoken to on how to discuss the charge with guests. As that fee is included in the taxes and fees of the booking it is not discussed in at the check in.
I was very disappointed. Stayed here for a girls weekend. We booked a room with 2 queen size beds and get to our room it is only 1 king bed. I go down to say we need 2 queen beds and they try to convince us to keep the room and they will give us a cot. No we paid for a room with 2 beds we want a room with 2 beds. After more than 30mins we finally get a room. Than we have someone trying to bang down our door while laughing so we call down to the office and they say if it happens again to call them instead of sending someone up to see what was going on. Will never stay their again.
Michelle
เข้าพัก 2 คืน, ตุลาคม 2022
การตอบกลับจาก GM วันที่ 27 ต.ค. 2022
Sorry to hear that you were disappointed Michelle and that you did not receive your initial request. Our staff is very good at accommodating our guests and making sure our guests are always informed of their options and if in the rare case like yours that they do not get what they requested. The king suite is an upgrade so I am not sure if that was not a good option for you or something that you declined. We are glad that you received the 2 queens beds and we hope to see you in the future with a better result. We have many new and exciting changes in the works.
We had a wonderful stay! Rooms were great, no complaints!
MIRANDA
เข้าพัก 2 คืน, ตุลาคม 2022
การตอบกลับจาก GM วันที่ 13 ต.ค. 2022
Thank you Miranda for the great comments. We appreciate your time and input very much. We have made so many positive changes and have many more coming. We look forward to your next stay with us.
Very nice room, we were at 6th floor, but for some reason, we could hear the cars passing, I have a light sleep so, it was kind of problem to me, everything else was very good.
Luis
เข้าพัก 2 คืน, ตุลาคม 2022
การตอบกลับจาก GM วันที่ 13 ต.ค. 2022
Thank you Luis for taking the time to give us a good review.
Front desks staff were friendly, we liked the room however it wasnt properly cleaned. The microwave and the table has dust.
Katrine
เข้าพัก 1 คืน, ตุลาคม 2022
การตอบกลับจาก GM วันที่ 13 ต.ค. 2022
Hello Katrine, thank you for the kind comments about our staff and the room. I have forwarded this response to our Manager of Housekeeping.
6/10 พอใช้
Jocelyn
เดินทางกับคู่รัก
10 ต.ค. 2022
The room was decently decorated, but it wasn't all that. There is mold and the room stinks a little. This place charges $20 dollars a night for resort fees and it's not worthy of them. We also paid $20 per night but I didn't feel like the back of the hotel where our room was located was safe, so I had to park in a farther area from our room, and they specify that they would not be responsible for damages. It's next to a cemetery too. They also charged $40 a day for pets.
Jocelyn
เข้าพัก 2 คืน, ตุลาคม 2022
การตอบกลับจาก GM วันที่ 13 ต.ค. 2022
Hello Jocelyn, thank you for your comment about our décor we appreciate that. Unfortunately we were not notified about any mold. Our rooms are cleaned everyday. All hotels charge either a resort fee or facility fee or build it into other fees. We put that up front to our guests when they check in as an extra notification / reminder as well as our pet fees. We are only one of the few hotels that allow pets. The charge goes to the extra cleaning that is require to clean a pet friendly room. All our parking lots have lights and are monitored by our staff.
The room was by the highway. I could hear traffic all night.
Charged $20.00 a night for parking, but had to drive around for 45 minutes looking for a place to park.
William
เข้าพัก 6 คืน, กันยายน 2022
การตอบกลับจาก GM วันที่ 13 ต.ค. 2022
Hello William, I worked that night that you were specifically mentioning and yes we did have a wedding function and several meetings rooms reserved for 2 different groups that night / weekend but I walked the parking lot myself when I heard that the parking was becoming full. I can assure you that there were many parking spots available but if you happen to be just looking at the front of the building and not beside or in the back than yes that part was full. We had no other complaints about the parking.
Room was in basement of building and barely adequate. Rip off on hidden charges. $19 per day amenity fee for small pool and small workout room, $20 per day for parking in an empty lot, and $40 PER Day for pet fee. Non of these fees were obvious when booking hotel. We will never use Ramada again if this is their policy.