"We did a 2 night stay at the Atlantic Hotel and while it was generally good, there are a few things that in my opinion do not fit with the luxury hotel vibe that I expected:
- The breakfast was mediocre and was all buffet style. For the class of hotel, I expected the option of some cooked to order dishes.
-There was no mattress protector on the bed
- Amenities in the room were lacking - there was no shower cap or moisturiser in the bathroom - particularly unusual in a spa hotel
-We arrived very early but were not given the option to leave our details so we could be contacted if the room was ready early. Instead the receptionist just told us we couldn't check in until 3pm.
I had paid extra for a superior seaview room but on getting to the room there was no view of the sea at all - unless you went to the end of the balcony and looked around the corner. It would have been difficult to even class that as a partial seaview. However, all credit here to Katya(?) on reception who immediately moved us to an alternative room with an absolutely brilliant sea view. I'm sure we can't be the first people to be disappointed by that original room and I would suggest management look at reclassifying it.
On the positive side the hotel location was brilliant, with easy access to lovely coastal walks and the beach and the room we were moved to was great, with loads of space."
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