Unfortunately we didn't get to stay. Booked a room and when we arrived we were told that they didn't have any rooms available. The lady at the desk didn't really seem interested in trying to help me from the start.
Place is infested with roaches and bed bugs. Paint peeling off wall, used condoms laying on the kitchen counter. Charges hidden fees like parking and wifi. Had to call police because people doing drugs in parking lot near our car. Staff very rude and do disrespectful. Not safe at this hotel
Truly the worst motel in the United States. Not safe for little children. Charges hidden fees like on-site parking fees and in-room wifi service fees, even though the website clearly States free on-site parking and free wifi. Do yourself a favor stay away from this property. Rooms are infested with roaches and bed bugs, loud music in parking lot all night. Pictures on website are different from the property.
Sad sad sad place. Place is run like a correctional facility. Not safe for children. Bed sheets were filthy, we took sheets off, only to see bed bugs all over the beds. Roaches in the refrigerator. Property charges for On-Site parking and InRoom Wi-Fi. Website says free. Staff extremely rude. People in parking lot smoking weed. Reported this to front desk. Only to be told to mind our business. If you have to stop in this town, you may wanna think twice before checking into this hotel. It's not a safe place to be
While the staff were wonderful (Miss Denise was fantastic) the room and building were less than expected. The bed was thin and uncomfortable. It felt more like sleeping on an old pull out couch. The room was on the 4th floor and the elevator was out of order with no indication of when/if it would be fixed. It never was the entire week we were there. For an extended stay style hotel there were no utensils, pots/pans, etc. additionally, we were provided with two towels and two washcloths (no hand towels) and had to clean them ourselves in the pay laundry. Worst of all, there was a permanent cloud of pot in the halls. It was so bad at times that it came into the room. We regularly opened the window to air out the room.
I booked a non smoking room, but was told I would need to pay extra for a nonsmoking room when I checked in and only one roll of TP would be provided by the hotel during my 10 day stay any extra was on me. Really?
Even if you confirm late check-in through Orbitz, the office closes at 7:00 with this chain.
It is close to lots of places to eat, cheap gas and the Warehouse clubs and places to shop. I was working, so I don't know about Sightseeing stuff.
Unique about InTown Suites is hospitality service of Room Attendants/Housekeepings' beyond expectations customer service. I like/love the laundry room including its up-to-date technology that's remarkable!
I’m seeking a full refund for my reservation charges. I arrived to this location to check in February 4th at 6:45pm eastern time. The office was already closed and the after hours duty representative said he could not do anything with regard to checking me in. I was left stranded with no lodging and no alternative. Upon attempting to check in on February 5th and complete the remainder of my 10 day reservation (confirmed checkout on February 14th), the front desk representative stated that my reservation had been cancelled and there were no available rooms to honor my reservation. I was left stranded for a second night in a row with no alternative. This is completely unacceptable, as I was charged for two nights of a reservation that were not honored. This transaction and all associates credit card charges must be refunded immediately. Thank you. I can provide any supporting documentation if necessary. Original Expedia reservation confirmation and itinerary # was 7518728873369. This was for the 11 Old Oyster Point Extended Stay Newport News VA I-64 property.
It was in a bad need of repair and updates, was embarrassing to ask family to stay there
เข้าพัก 3 คืน, เมษายน 2019
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
John
29 เม.ย. 2019
different
wants you learn it was a long term stay hotel you could see why there was more paper work
เข้าพัก 2 คืน, เมษายน 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Brian
29 ก.ค. 2017
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Don't Expect Hotel Service
I stayed at Inn Towne Suites for 11 days. A maid came in one time out of eleven days. I never received any toilet paper for my entire stay, and had to purchase my own. My key card did not work on the weekends. The front desk hours are Monday-Saturday from 10 am to 8 pm. Additionally, the night manager attempted to enter my room at 2 am on the day I was to check out. I can't even begin to explain that!
เข้าพัก 12 คืน, กรกฎาคม 2017
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
24 ก.ค. 2017
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Ok, but not great
The hotel was ok, not bad but ok. The room was clean but the hotel it's self had s strange smell to it. The elevator and the stairs needed a good cleaning. It was good for the price. I liked the stove and refrigerator in the room and the bathroom was nice as well
I will never stay here again. The room was equipped with a partial kitchen with no pans, pots, plates or utensils. The gym had no equipment and they came to clean the room the day before the checked out. I was told I could have only one wash cloth and towel and had to bring the dirty one to the front desk in order to get a fresh one. I had to take out my own trash and the list goes on and on. I requested a refund but denied, so I'm writing to the corporate office. Please don't stay here, you will be very disappointed and angry when you leave. WARNING!!!
The rooms smelled. Flat pillows. Blanket was super thin. Called front desk to ask for extra blanket and was told sorry but they were about to leave could not help me. Hair all in shower. Dirt on walls and ac. Unit
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
29 พ.ค. 2017
ชื่นชอบ: พนักงานและบริการ
Need to update the rooms. Bed was hard as a rock
Great location and it served my purpose. I reserved and paid for a king bed but when I got to the hotel, they didn't have anymore.
Staff was great and very helpful
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Laura
10 พ.ค. 2017
Disappointed
disappointed in the "complete kitchen" as advertised. It did have all the appliances, but no dishes, pot and pans, silverware, etc. Luckily we arrived late and didn't go to the grocery store right away. I would have been totally mad if I had bought food and had no way of cooking it. Was surprised that the motel was closed on Sundays. Room was smaller then it looked in the pictures, but it was okay for a couple of nights. Staff were very friendly and helpful. Surprised that I could not get into the motel after hours. First door opened but the second door would not open until somebody from the inside stood in front of it. Can't say I would recommend this hotel