Dear Lisa, Thank you for sharing your positive remarks about Extended Stay America. It gives us absolute joy to know guests like the amenities provided, and in your case, having a clean and spacious room was great. We look forward to welcoming you again on your trip and hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Roxie, Thank you for staying with us and sharing your review. We are glad your overall experience was pleasant and appreciate you acknowledging our team. However, we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Denero, Thank you for choosing Extended Stay America for your recent stay in Atlanta. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Diego, Thank you for choosing our hotel for your stay and for taking the time to provide feedback. We are delighted to know how much you loved our rooms and comfortable beds. However, we are sorry for the inconvenience you had during your visit. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear Lisa, We are delighted you had a wonderful stay at Extended Stay America. Thank you for sharing your positive feedback with us. Your kind words about our associates and their commitment to excellence are greatly appreciated. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Nicholas, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear Joanie, Thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know that you were pleased with everything we offered. We appreciate all of your feedback and look forward to your next visit. All the best and safe travels!Sincerely,Hotel Management

Dear Rebecca, Thank you for sharing your positive experience at Extended Stay America! We appreciate your compliments on our clean and affordable accommodations, as well as our friendly staff. Your feedback on the breakfast and deposit process is valuable. We're delighted you had a recommendable stay and look forward to welcoming you back for another pleasant experience.Sincerely,Hotel Management

Dear Sema, We sincerely regret that your experience did not meet your expectations. We apologize for any shortcomings in our staff, service, and breakfast offerings. Your feedback is valuable, and we are committed to addressing and improving the areas you highlighted. We take your comments seriously and will work diligently to enhance the overall guest experience. We appreciate your candid input and hope to have the opportunity to welcome you back, providing you with the excellent service and facilities you deserve.Sincerely,Hotel Management

Dear Gualberto, Thank you for sharing your experience! We're delighted to hear that you enjoyed the good service and comfortable accommodations at Extended Stay America. Your satisfaction is our priority, and we look forward to providing you with more memorable stays in the future. We appreciate your positive feedback!Sincerely,Hotel Management

Dear Richard, We sincerely apologize for the inconvenience and frustration you experienced due to our deposit policy and payment method. It is our hotel's policy not to accept cash as a form of payment. We must have a credit or debit card for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret the lack of communication regarding this concern. Moreover, we regret our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed we could not make that happen for you. Your feedback is valuable, and we will review our procedures to ensure better transparency for our guests in the future. We regret the missed opportunity to host you and hope you will consider giving us another chance in the future. Sincerely,Hotel Management

Dear Gilbert, We appreciate the wonderful review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit here, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Jorge, Thank you for choosing Extended Stay America, and we're glad to hear you found our accommodations nice and clean. We appreciate your feedback regarding breakfast and will consider it for future improvements. Please let us know if you have specific suggestions on how we can enhance your breakfast experience. We hope to welcome you back for another enjoyable stay. Your satisfaction is our priority at Extended Stay America.Sincerely,Hotel Management

Dear Carmen, Thank you for taking time out of your day to post a review. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you for choosing to stay with us, and we look forward to your next stay.Sincerely,Hotel Management

Dear Tony, Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America and found our suite to be clean. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Lynne, Thank you for dedicating the time to share your feedback. Please accept our sincere apologies for not meeting your expectations with our breakfast options, and we are disappointed to learn that the actions of other guests affected your time with us. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. Your feedback is valuable to us, and we will consider it as we continuously work to enhance our offerings. Thank you for also sharing the positive aspects of your visit, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear David, Thank you for your feedback. We apologize for any noise disturbances you experienced during your stay. Regarding the deposit, it's standard practice to hold a security deposit, and the release timeline can vary depending on your bank. We appreciate your patience and hope this doesn't deter you from considering future stays with us. If you have any more comments or concerns, please share them with us. Your input helps us improve our services.Sincerely,Hotel Management

Dear Winnie, Thank you for your recent visit and your feedback. Please accept our apologies for not providing the impeccable accommodations you should have received. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Sincerely,Hotel Management

Dear Loretta, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the city.Sincerely,Hotel Management