"My husband & I were in room 1001, at first passing the very posh rooms(executive,),we thought our room will be amazing.We then had to go into a basic corridor & we thought oh jeeze,we are in staff accommodation,then up a few stairs,then into our corridor(which stank of grass(not hotels fault).The room to be honest was clean & better than we expected.Breakfast was really good.All staff were lovely."
"The rooms don’t look like they are on the photo whatsoever so we got a shock when we got in there, lovely staff especially Amber who compensated us due to our room not being ready and the pool being closed as that’s the only reason we came to the hotel. Other staff very kind aswell"
"Absolutely faultless stay as always, how this is not 5 star I do not know, best hotel in Newcastle situated in a perfect location on the beautiful river Tyne. ⭐️⭐️⭐️⭐️⭐️"
"Basic room, bathroom and bedsheets were clean but bedroom was very dusty so clearly hadn’t been cleaned properly for a while. Can hear footsteps and water running from upstairs rooms over night, I woke up 3 times over night due to footsteps in room above and I am a deep sleeper usually, but I guess that’s to be expected in an old building. Overall okay stay for the price paid, staff were nice and good location to metros/ bars!"