Thank you. We have addressed your concerns with the cleaning and maintenance team. Our apologies for the disappointing stay.

Thank you!

Thank you Peter!

Thanks Brien. I appreciate your advice to future guests. Parking information is also given on our listing here. It's important that you read and understand this sort of information before booking to avoid disappointment.

Hi Susan, Thank you for your feedback! We're glad you had a nice stay and look forward to having you again!

Thank you Virginia! They are great apartments. We've learned to take some of those reviews with a grain of salt. We appreciate your kind words.

Thank you Belinda! We've cleaned the drain in this apartment and hopefully this will fix the smell.

Thank you for staying!

Hi Danmar,We apologize for the check in issues. We did assist you throughout the process to even opening all doors for you.Overall, we still hope you enjoyed your stay even though the check in process was terrible for you.

Thank you for your review.

Thank you Craig. We're always open to suggestions and value your review of personal experience. It's always good know how the guests see things. Parking is an issue here and I wish there was more we could do to remedy the situation.

My pleasure Susana! It was nice to meet your family. I'm glad you enjoyed the stay!

Thank you for your review. We're glad you enjoyed your stay despite the sounds of the train.

Unfortunately, we cannot help without more information. I'm sorry you did not enjoy your stay.

Thank you for the lovely Feedback Christina! I will share this with the rest of the Team. We hope to accommodate you again in the near future. :)

Thank you for your review.

Thank you for your review.

Thank you for your review.

Thank you for your review.

Thank you for your review.

Hi Sylvia, I have addressed your concerns with the cleaning team to ensure dishes are cleaned well and furniture is moved for cleaning each time. The standard for serviced apartments is a weekly clean, this is why we provide you with a washer and dryer. We also replace your towels upon request, but we received no such request from you. Please communicate your concerns during your stay. A review after the fact is not helpful. You did not need to suffer in silence for 6 days for what could have been a very easy fix with a simple phone call.

Thank-you for speaking to us over the phone regarding your stay. We have rectified the issues and are grateful for your honest and constructive feedback. We hope to have you back again soon.