Our stay was fine, but for an expensive five star hotel it was extremely disappointing. The welcome was more as one would find at a Red Roof Inn than a five star hotel on Central Park. There was no one in the lobby upon our arrival and when someone came out, they told us we would need to wait for a manager's approval because we arrived after 9pm. Additionally, our room wasn't ready so we has to wait about 15 minutes. When we headed to our room, about five bellmen and hotel operators fought with us and took our bags against our will. The room was very small and you couldn't sit properly on the toilet because the vanity is in the way. The bed is terribly soft, making for terrible sleep, and the temperature of the room would oscillate between too hot and too cold. When we left, the hotel tried to add charges to our bill and only relented when we objected. Also, upon leaving, we found out there was car service and other amenities that were not explained to us.