Staff is very friendly. Place is very clean. Restaurant food was excellent!!!
Entissar Mohamed
เข้าพัก 3 คืน, พฤษภาคม 2024
4/10 แย่
Indira
เดินทางกับครอบครัว
15 พ.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
Staff was most unhelpful on this and previous occasion. Will not be booking this hotel anymore
Lexis at the checkin first response is “I cannot do anything “ to any request presented
She is very condescending when she speaks to customers as well
Indira
เข้าพัก 4 คืน, พฤษภาคม 2024
4/10 แย่
Violet
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
15 พ.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Accessibility was good. Lack of packing, inexperienced staff, unclear policies, small rooms with no refrigerator.
Very affordable shortt stay at a hotel with great amenities. Food portions are big. Parking away from hotel is close by, and expensive. The language barrier with housekeep, when we asked for extra towels we got bath robes.
There is zero signage outside for the hotel. Had to go around the block three times then walk on foot to find it. No parking or place to unload luggage
Room cleaning didn’t come until 4pm. No fridge in room
The staff was amazing the hotel itself is beautiful the area was not the safest. All of that considered i would have given the hotel 5 stars. However, the room smelled real bad like arm pit. They tried switching us to another room and it smelled worse. We got air fresheners and candle to help but the smell was bad the whole stay. The front desk told us they may have to chnage out the air filters but would not do so until winter. Beautiful place its very unfortunate. We would not stay there again.
Staff is friendly and helpful but hotel is ultimately poorly managed. We never got tea or soap refilled unless. We went downstairs to ask them. They gave us 3 towels for 4 people and 2 glasses only. No fridge available. New hotel but already very beaten. Cleanliness is well below average. Stains on the sheets and towels and on the bathroom curtains. Flooring is scratched and stained from multiple big leaks.
Irina
เข้าพัก 4 คืน, เมษายน 2024
10/10 ดีเลิศ
Joanna
21 เม.ย. 2024
Joanna
เข้าพัก 1 คืน, เมษายน 2024
6/10 พอใช้
Sherrell
เดินทางกับคู่รัก
20 เม.ย. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
staff can use some training. I arrived and there was no one there to greet me. had to wait for roughly 5 minutes for someone to FIND a staff member to assist me.
Sherrell
เข้าพัก 2 คืน, เมษายน 2024
8/10 ดี
ROBIN
14 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The wall was paper thin, I could clearly hear the phone conversation next door.
ROBIN
เข้าพัก 2 คืน, เมษายน 2024
10/10 ดีเลิศ
Paul
13 เม.ย. 2024
Paul
เข้าพัก 1 คืน, เมษายน 2024
10/10 ดีเลิศ
Tony
11 เม.ย. 2024
Supreme experience lovely room great customer service professionals the vibe was great over looking Harlem can’t be beat. Will absolutely return
Loved the general vibe of the hotel. From elevator music to restaurant it is unique. The staff however was non existent to me and I haves to be pretty self sufficient. They also charged me more than what Expedia said they were going to charge me.
We enjoyed spending time in Harlem adjacent to the historic Apollo Theater. The management and staff are pleasant and attentive. The location was reasonably close to Columbia University, where we attended an evening event.
New vibe at a hotel. Very different from your traditional chain hotels. Food was good. Service was excellent. My two bed room had en exposed bathroom! No privacy in the room. Gave 4 stars because of the bathroom situation :/ you can sit on the bed a look at the person sitting on the toilet! Eeek!
Harlem feels safe in the day but it got a little scary for me at night. New hotel with Harlem feels and all the music to go with it.
The staff was very friendly and helpful 🙂. With this being the first time to New York and did not know my way around. They made it easy to get to the Track field. Thanks I was on time every day l.