Monica - Thank you for the 5/5!

Melissa - Thank you for the 5/5!

Wendy - Thank you for the 5/5!

Mary - Thank you for the 3/5!

Alisha - Thank you for the 4/5!

Dillon - Thank you for the 5/5!

Bill - Thank you for the 3/5!

Nelson - Thank you for the 5/5!

Diem Trang - Thank you for taking the time to give us your feedback! I'm glad to see you enjoyed our rooms as well as the location. Have a great day and we hope to see you soon!

Royce Anne - Thank you for your kind words! It truly is a great area to explore and there's so much. The train station is amazingly close too. Have a great day!

Kittitad - Thank you for the 5/5!

Crystal - Thank you for sharing your experience. I'm sorry to hear that we missed the mark with your stay. It is my understanding that we sent someone right away to rectify these things and to ensure your comfort. Thank you again and we hope to see you soon!

Marguerite - Thank you for the 5/5!

Srini - Thank you for the 5/5!

Debbie - Thank you for your feedback! I'm happy to see you enjoyed your stay. Good to hear that it all worked out. Have a great day!

Meir - Thank you for the 4/5!

Sujata - Thank you for the 4/5! Our apologies regarding the noise. Please note that it is not a regular occurrence and we hope to see you soon!

Ryan - Thank you for taking the time to give us your feedback. I'd like to extend my apologies for the wait being longer than normal to check in. I am glad to see that you did enjoy your stay overall. Have a great day and we hope to see you soon!

Nicole - Thank you for the 4/5! Regarding the breakfast vouchers this morning, I'm the person you spoke with at the desk. The barista was walking back from picking up a pot of coffee to the bar in the midst of our conversation. I pointed her out as she was walking behind you and you mentioned that you didn't want to wait for breakfast and had to leave - gave me your breakfast vouchers and left. She must've been gone no longer than 5 minutes. We hope to see you soon!

Victor - I'd like to extend my apologies for your late check in. I do see that things did not go according to plan and it was delayed. As for the room, I see you booked a double with a city view and that is the room you utilized - let me know if there's any confusion regarding the categories. Thank you again and we hope to see you soon!

Jo - Thank you for the 4/5!

Kellee - Thank you for taking the time to give us your feedback! I'm happy to see that our staff was friendly and helpful. Have a great day and we hope to see you soon!

Julie Ann - Thank you for the 4/5! As for the Destination Fee, it is stated by Expedia before arrival. It was included in the total price quoted to you, just not prepaid. Let me know if you have any questions. Have a great day!

Kevin - Thank you for the 5/5!

Ashley - I agree! Location is very convenient to escape the city yet enjoy it. Thank you for dropping us some love. we hope to see you soon!

Samantha - Thank you for taking the time to give us your feedback! I'm happy to see you enjoyed the property and that our staff was friendly with you. Have a great day and we hope to see you soon.

Akeem - Thank you for returning! We look forward to seeing you again in the summer!

Kerry - Thank you for the 5/5! I'm glad to see we exceeded your expectations. We hope to see you soon!

Tari - Thank you for taking the time to give us your feedback! We hope to see you soon.

Shannon - Thank you for the 5/5!

Susan - Thank you for the 3/5!

Edgardo - Thank you for the 4/5!

Amanda - Thank you for the 5/5!

Tracy - Thank you for the 3/5!

Charles - Thank you for the 3/5! Hopefully next time it will be a 5/5!

Rodolfo - You came to check in and couldn't afford it. You decided to leave and did not come back. Furthermore, you did not communicate with us so we marked your reservation as a No Show. We are open to assisting our guests and are more than happy to do so.

Robert - I'd like to extend my apologies for your experience at reception. Rest assured that we are more than happy to assist our guests, especially with their IHG rewards. We hope to learn from this and will be ready for you next time.

Yesenia - Thank you for the 5/5!

Dylan - Thank you for the 5/5!

Olivia - Thank you for the 5/5!

Yitzchok - Thank you for the 5/5!

Adrianna - Thank you for the 4/5!

Madeleine - Thank you for the 4/5!

Maureen - I'm glad to see that the staff were great and that you enjoyed the coffee in the morning! Regarding the bathroom door, our apologies. Note that we dispatched our Engineer to fix so that it is no longer an issue for the future. Thank you for taking the time to give us your feedback. We hope to see you soon!

Daniel - Proximity to the subway is key! Thank you for taking the time to give us a 5/5. Have a great day and we hope to see you soon.

Ester - Thank you for taking the time to give us your feedback! We hope to see you soon.

andreas - We appreciate you taking the time to give us your feedback. I'm happy to see that you enjoyed your stay. Yes - the L train is conveniently close and makes it so easy to come and go to the city. The coffee bar is also a highlight that we enjoy. Nothing better than a cup of coffee to get your day started (or to keep it going). Thank you again and we look forward to seeing you soon! Have a great day.

Shakiva - Thank you for the 5/5!

Jeannie - Thank you for the 5/5!