They charged me $150 for the smoke fee which I NEVER SMOKE!!!!! I called back to the hotel and the lady in the front desk refuse to help me solve the problem. She said I can't do anything about that?!?!?!?! ARE U KIDDING ME?
They charged me $150 for the smoke fee which I NEVER SMOKE!!!!! I called back to the hotel and the lady in the front desk refuse to help me solve the problem. She said I can't do anything about that?!?!?!?! ARE U KIDDING ME?
I stayed in this hotel for one night, and they charged me 150 for smoke fee which I NEVER smoke. I'm questioning about clean is the hotel now. And the operation agent on the phone even refuse to help me to solve the problem.
Shuttle from the airport was not real . Misleading information.
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เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Brianna N. - General Manager วันที่ 3 มี.ค. 2020
Thank you for staying with us at Hotel de Point. We apologize that you were not satisfied with your stay. We appreciate your feedback and hope you will consider staying with us again in the future.
Front desk staff were so kind! I was visiting for my dad's memorial and encountered a problem accessing files for his photo slideshow. Desk staff provided business service assistance that went above and beyond to help resolve my tech challenge. Overall the hotel was clean, convenient and comfortable. Breakfast was good. Will definitely return in the future!
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เข้าพัก 4 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Hotel De Point วันที่ 27 ก.พ. 2020
Thank you for your feedback! We hope to see you again.
Me encanto la vista a la ciudad es muy relajante .
Juan
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Hotel De Point วันที่ 26 ก.พ. 2020
Thank you for your feedback! We hope to see you again.
10/10 ดีเลิศ
ผู้เข้าพักจริง
24 ก.พ. 2020
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เข้าพัก 4 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Hotel De Point วันที่ 25 ก.พ. 2020
Thank you for your feedback! We hope to see you again.
8/10 ดี
Phil, Western NY
เดินทางกับครอบครัว
22 ก.พ. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
For the price point charged, the hotel is a good value. If you aren't a fussy traveler, and need a clean room, free parking, and close proximity to public transport and the Van Wyck, then you will be satisfied.
They offer free breakfast--it's serviceable. Try instead the 7 stars diner in College Point. Very good, and less than 5 minutes away.
Phil
เข้าพัก 2 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Hotel De Point วันที่ 22 ก.พ. 2020
Thank you for your feedback! We hope to see you again.
Thank you for your feedback! We hope to see you again.
4/10 แย่
ผู้เข้าพักจริง
18 ก.พ. 2020
ไม่ชื่นชอบ: พนักงานและบริการ
Internet ad there’s a 24 shuttle service. But there’s none. Deceiving add.
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เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Brianna N. - General Manager วันที่ 18 ก.พ. 2020
Thank you for staying with us at Hotel de Point. We apologize that your stay was less than satisfactory. We hope you will consider staying with us again in the future.
8/10 ดี
ผู้เข้าพักจริง
17 ก.พ. 2020
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เข้าพัก 6 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Brianna N. - General Manager วันที่ 18 ก.พ. 2020
Thank you for staying with us at Hotel de Point. We appreciate your feedback and hope to see you again soon.
Quiteness... it was clean, convenient and affordable.
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เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Brianna N. - General Manager วันที่ 12 ก.พ. 2020
Thank you for staying with us at Hotel de Point. We are pleased to hear you enjoyed the quietness our hotel provides along with other attributes which our guest's find comforting. We hope to see you again soon!
Very strange hotel in a bad way. Do not stay here.
Horrible hotel do not stay here room was extremely dirty. Stains on the floor on the carpet. Really bad smell in the room. We reserved a shuttle to airport which was 30 minutes late we almost lost our flight.
ANNA
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Brianna N. - General Manager วันที่ 12 ก.พ. 2020
Thank you for staying with us at Hotel de Point. We appreciate your feedback and are sincerely sorry you were less than satisfied with your stay. We hope you will consider staying with us again in the future.
การตอบกลับจาก Brianna N. - General Manager วันที่ 4 ก.พ. 2020
Thank you for staying with us at Hotel de Point. We appreciate your feedback and hope to see you again soon!
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางกับครอบครัวและเด็กเล็ก
1 ก.พ. 2020
ไม่ชื่นชอบ: ความสะอาด
Las alfombras del cuarto muy sucias y cada vez q entrabamos un fuerte olor a mariguana
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เข้าพัก 2 คืน, มกราคม 2020
การตอบกลับจาก Brianna N. - General Manager วันที่ 2 ก.พ. 2020
We sincerely apologize that you were less than satisfied with your stay. We appreciate the feedback and hope you will consider staying with us again in the future.
2/10 แย่มาก
ผู้เข้าพักจริง
1 ก.พ. 2020
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เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก Hotel De Point วันที่ 1 ก.พ. 2020
We are sorry that your stay with us was less than ideal. Please know that your concerns will be directed to appropriate department. We hope you give us another chance to show you what we are truly capable of.
The room was falling apart. The bed frame was peeling. The sheets were super worn, a faded yellowish white. The pillows were flat. There was only cable. Television not setup for Netflix. The breakfast was like gas station food. It was not a cheap stay to say the least. It felt like a cheap inn.
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เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก Brianna N. - General Manager วันที่ 31 ม.ค. 2020
We appreciate your feedback and sincerely apologize that you were not satisfied with your stay. We hope you will consider staying with us again in the future.
El hotel bello pero deben de actualizar las camas muy rasgadas más limpiezas en las toallas tenía una toalla manchada y sucia deben de poner nuevas estaban también viejas y descosidas
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เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก Brianna N. - General Manager วันที่ 27 ม.ค. 2020
Thank you for staying with us at Hotel de Point. We appreciate your feedback and hope to see you again soon.
Close to airport. Nice modern room and great bathroom with amenities. Free on site parking which is blocked off to non residents. Makes you feel safe when you drive in or out at late night or early morning hours. Will use them again.
Sinju
เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก Brianna N. - General Manager วันที่ 27 ม.ค. 2020
Thank you for staying with us at Hotel de Point. We are pleased to hear you enjoyed our amenities as well as the complimentary parking. We look forward to seeing you again soon.
6/10 พอใช้
Nisia, New York
เดินทางเป็นกลุ่ม
26 ม.ค. 2020
Was told twice that early check in was available. When I got to hotel, A room wasn’t available. Our room wasn’t ready even at 3 PM check-in. Room service did not clean our room, change the trash, or anything at all. Room was cheap and basic, and served its purpose for this last minute weekend trip. Would not recommend other than that
Nisia
เข้าพัก 2 คืน, มกราคม 2020
การตอบกลับจาก Brianna N. - General Manager วันที่ 27 ม.ค. 2020
Thank you for staying with us at Hotel de Point. We sincerely apologize that you experienced some issues throughout your stay. We have taken your comments under consideration as our guest's feedback is our number one priority. We hope you will consider staying with us again in the future.
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางเป็นกลุ่ม
21 ม.ค. 2020
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: พนักงานและบริการ
4 star hotel with a 1 star concierge on jan17 2020
Staying in my hotel room was fine. My problem with this hotel was the concierge for the day in which I came onto property. The concierge at the desk did not greet me I had to be the first one to say hello. When he finally did give me his attention he made mention to me about a that needs to be addressed for the room. I told him I was not aware of it and he rudely said it's on the website where you book your room. He then pointed to a sign to the left of him on the counter and said you can read it. Not politely said bold Miss if you would like here is the same information you can look it over now. Very rude I don't know whether or not it's just his mannerism or he's just unprofessional. I told him I did not have my glasses and I told him I was not aware of the deposit once again I then told him is that not why you are here to assist me into understanding what I may have overlooked? He then and only then began to explain the reason for the deposit. There are plenty of people out here looking for employment who can put on a chery face and have no problem explaining what's needed in order to stay as a guess at Hotel de point without rudeness and an attitude. It was all so perplexing to find that there was patio furniture in the dining area and the tables were not properly made for placing coffee cups liquids or even utensils as they can all fall through the holes of the tables. Strange setup and possibly somewhere down the line a lawsuit. Maybe you guys should invest proper table
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เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก Hotel De Point วันที่ 22 ม.ค. 2020
We are sorry that your stay with us was less than ideal. Please know that your concerns will be directed to the appropriate department. We hope you give us another chance to show you what we are truly capable of.
Room was very clean and breakfast was great and staff was beyond amazing
ผู้เข้าพักจริง
เข้าพัก 3 คืน, มกราคม 2020
การตอบกลับจาก Brianna N. - General Manager วันที่ 21 ม.ค. 2020
Thank you for staying with us at Hotel de Point and for the 5 star review. We are very pleased to hear you enjoyed our clean rooms, great breakfast and wonderful staff. We hope to see you again very soon!
6/10 พอใช้
Minh
เดินทางเพื่อธุรกิจ
19 ม.ค. 2020
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Minh
เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก Brianna N. - General Manager วันที่ 20 ม.ค. 2020
Thanks for staying with us at Hotel de Point. We hope to see you again soon.
Room size was small (even for the modest price) given the erehwon like quality of the surrounds.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มกราคม 2020
การตอบกลับจาก Brianna N. - General Manager วันที่ 15 ม.ค. 2020
Thank you for staying with us at Hotel de Point. We apologize you were unhappy with the size of our rooms. We hope you will consider staying with us again in the future.
การตอบกลับจาก Brianna N. - General Manager วันที่ 13 ม.ค. 2020
Thank you for staying with us at Hotel de Point and for the feedback. We hope to see you again soon.
2/10 แย่มาก
ผู้เข้าพักจริง
11 ม.ค. 2020
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Ktv on 1st floor really made my night exciting
What started as a light singing till around 12-1am, then the bass of the sound system literally made the bed shake and made me think i was sleeping in the back room of a club. Just fking great
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก Hotel De Point วันที่ 11 ม.ค. 2020
We are sorry that your stay with us was less than ideal. Please know that your concerns will be directed to the appropriate department. We hope you give us another chance to show you what we are truly capable of.
Location and entrance was very strange, the room have strong smell like of Chinese food from 2 and 4 floor Chinese restaurant. Karaoke from one of the floor was so loud you can hear in the room. Carpet hallway stain, faded and unraveled can easily trip. First room assigned has plumbing problem faucet barely hanging or connected. Curtain rod was broken and part of the curtain window is hanging down. Front office was not friendly and trying to charged us on the room stayed which we already paid directly to Expedia when we booked reservation. Very far from any airport and eatery besides the chinese restaurant in the building. Continental breakfast service the heating plate was not plug in, toaster takes twice to toast a bread. Driver pick up lost around the airport and never pick up for 2 hours waiting. Driver cannot speak English and not familiar with the airport in La Guardia. Location of the hotel is sketchy North of Queens and no one walking around which tells us not a safe place.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก Brianna N. - General Manager วันที่ 10 ม.ค. 2020
Thank you for staying with us at Hotel de Point. We sincerely apologize for all of the inconveniences you experienced while staying with us. We are located in a safe part of town where we share our space with other businesses such as restaurants. We appreciate your feedback regarding our breakfast, customer service and shuttle, and will ensure we fix the issues so future guest's do not experience the same troubles. We hope you will consider staying with us again in the future.