We are so glad you enjoyed your stay. Thank you for your amazing review. It shows that we are doing our best to make sure guests are happy, comfortable and satisfied with our service! Hope you stay with us again.

Dear Ms. Jihan,We set a high standard for ourselves and we’re so sorry to hear this was not met in your interaction with our business. A thorough inspection according to policy and protocol has been completed in the room as this is definately not a normal or common occurance here. We follow strict guidelines and preventive measures to prevent any pest issues. Please accept my sincerest apologies for the horrible experience. I did issue a refund to the prepaid reservation account on December 13, 2022 and a refund should be reflected in your account when the 3rd party completes their processing. I completely understand your frustration and again please accept my apologies. We hope you and your family have a peaceful and joyous holiday! If you have any other questions or concerns, please do not hesitate to contact me.

Dear Jamel,Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Happy Holidays!

Dear Sukine,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and you love it here! Wishing you and your family a Happy Holidays!

Hi Jamie,Thank you so much for your awesome review and your kind words. It was a pleasure to meet and assist you during check out. I will pass ur kind words along to Trinity; who was the young lady that checked you in. Hope you stay with us again!

Hola Héctor,Gracias por su honesta revisión y nos alegra que haya disfrutado de su estadía. Con suerte, para su próxima visita obtendrá otra excelente tarifa y disfrutará de su visita a Nueva York.

Good evening Mr. Bernard,We're sorry that we fell short of your expectations. We do have "free" parking as advertised (as I see no charges on your account that we charged you for parking). However, since we do not charge for parking or have valet services so we cannot promise each guest of a 66 room hotel a guaranteed parking spot. We do our best to make sure guests are able to possibly double park or contact guests when spots open up from another guest leaving. We do our best especially due to the fact the NYC is such an attraction for residents and travelers parking does become limited almost everywhere. We hope that you change your mind about us and give us another chance to be your go-to hotel when visiting Queens...just like so many of our loyal guests do. We truly try our best to be the diamond in the rough. Thanks again!

Dear Weicheng Family,It was an absolute plesure meeting and assisting you during your stay with us. Thank you so much for your amazing and positive review. We hope to see you again for your next visit to Queens, NY.

Dear Eli, Thanks for taking the time to bring this to our attention. We will use the feedback tocontact the vending company to repair machines. We are so sorry we fell short of great expectations. Hope you choose to stay with us again.

Dear Jamel,Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

Good afternoon, Thank you for staying with us.I’m so sorry that your visit with us fell short of your expectations. I have looked at your reservation to figure out what happened with the return of your security deposit. Your reservation was prepaid online and no deposit was collected from you. There is no cash payment on your receipt (as you didn't pay cash, you prepaid online) and there is also no debit/credit card on file to place a deposit hold. I am very sorry for your confusion. You're more that welcome to contact us directly with any further concerns or questions. Hope you enjoy the rest of your weekend!

Thanks so much for your positive feedback and good vibes. We’re happy that you’re happy, and we’re looking forward to your next visit.

Dear Krystal,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! See you next time!

Dear Peter,Thank you for giving us a perfect rating. It is always a pleasure to see you during your stay. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Dear Quelly,Muchas gracias por sus comentarios positivos y buenas vibraciones. Estamos felices de que esté feliz y esperamos su próxima visita.

Dear Happy Guest,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We are grateful for your positive words. Hope you visit again!

Dear Ms. Janice,Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your experience with us fell short of expectations. We’re using your feedback to make sure we provide better service.Hope you have an amazing weekend!

Dear Sandy Anne, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

Dear Ms. Gail,We appreciate you sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your experience with us fell short of expectations. It would be great if you would give us another chance to turn the negative experience into a positve one.We could definately put you in a different room...posiibly higher floor which is usually more quiet and away from traffic and/or busier guest floors.Have an amzing evening!

Dear Svetlana,We are extremely sorry that your visit fell short of amazing expectations. I addressed the staff who miscommunicated information in regards to the WiFi issue. This issue (due to outage with local contracted electrical work in the area) unfortunately was corrected early morning. Due to limited space to accomodate dozens of requests to store luggage, we are unable to do this. It does however prevent any luggage and personal items being mishandled or lost due to the inadequate space. We like guests to feel safe yet accomodated without the stress of an unsecured luggage space. We take pride in being friendly and helpful...as well as provide a safe environment and clean guest rooms. Because we give 110% to all of our guests, would never compromise our integrity by providing any sort of scam-like behavior or services.We hope that you give us another chance at showing you our A service during your next visit to Queens, NY.Have an amazing evening!

Dear Julez, Thank you for taking the time to review your stay with us. I am very pleased to hear that you enjoyed your stay. Looking forward to seeing you again soon.

Dear Md Yeasir Arif, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.