Thank you Leopoldo, for taking the time to write a review of your stay at the Red Roof Inn New Orleans - Westbank. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Amber, for taking the time to write a review of your stay at the Red Roof Inn New Orleans - Westbank. Please accept our most sincere apologies for the inconvenience during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Shaunte, I appreciate you sharing your feedback following your stay at the RED ROOF INN NEW ORLEANS - WESTBANK. I was saddened to read that your stay fell short of your expectations due to the lack of cleanliness of the sheets, the tub, the sink and the other issues you mentioned that hindered your experience. I will communicate these issues with the management team, so they are able to investigate and address your concerns. Please accept our apologies for the inconvenience caused.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Gregory,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN NEW ORLEANS - WESTBANK. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortability of the bed, the cleanliness of the room and the hot shower. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Hello Diego, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn New Orleans - Westbank. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Shanice, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn New Orleans - Westbank. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Markia, Thank you for taking a moment to complete our survey. At the Red Roof Inn New Orleans - Westbank we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Adrien, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Lucelis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Royce, Thank you for taking the time to tell us about your stay at the Red Roof Inn New Orleans - Westbank. I am disappointed that your experience did not meet your full expectations, as you indicated that you were unsatisfied with the dissatisfaction appearance of the property, the beds and the TV not being to your liking and all the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be shared with staff as a coaching opportunity moving forward and to ensure your experience is not repeated. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Thank you, Brian, for telling us about your stay at the Red Roof Inn New Orleans - Westbank. The situation you described regarding the stained sheets, the air conditioner you found to be old and dirty along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Bianca, Thank you for taking a moment to complete our survey. At the Red Roof Inn New Orleans - Westbank we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Fabian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN NEW ORLEANS - WESTBANK. I'm so glad we earned your 4/5 score. At Red Roof it's rewarding to read that your visit with us was good. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Denise,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, of the bedspreads and any other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Bulent, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Austin,Thank you for taking the time to tell us about your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room, the heater that didn't work and the other concerns you described. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Dear Ramon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN NEW ORLEANS - WESTBANK. We value you as our guest and welcome your 3/5 score. At Red Roof we are happy to know that your room was comfortable, the service was satisfactory along with all the positives that you stated. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Luis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Amber,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the noise and the cleanliness of the floor. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Robert,Thank you for taking the time to write a review of your stay at the Red Roof Inn New Orleans - Westbank. I am happy you found our hotel to be a good space to visit. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 5/5 score. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Dear Amber,Thank you for taking the time to write a review of your stay at the Red Roof Inn New Orleans - Westbank. I am happy to hear that everything went well during your stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Red Roof Management

Dear Sean,Thank you for taking the time to tell us about your experience at the Red Roof Inn New Orleans - Westbank. You indicated that the television wasn't working, your key card stop working and the less than ideal encounter you had with the staff hindered your experience. Please accept our sincerest apologies. I will be sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Murphy,Thank you for taking the time to write a review of your stay at the Red Roof Inn New Orleans - Westbank. It's great to hear that you had a good stay. However, you indicated that there were big dent holes in the mattress, resulting in your experience being hindered. Please accept our sincerest apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thanks again and we hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely,Red Roof Management

Dear April,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn New Orleans - Westbank. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the the tub lacked cleanliness, the water only getting hot during the day and the other concerns you listed is truly regrettable. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Pablo,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn New Orleans - Westbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as the value to price ratio did not meet your expectations as well as the service provided. We understand that your overall experience fell below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Your feedback is very important to us, so thank you for sharing.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for your review, Ann. The staff at the Red Roof Inn New Orleans - Westbank and I were over the moon when we saw your 5/5 score. It's also great to hear that you had a nice stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Thank you for your review, Rorie. The staff at the Red Roof Inn New Orleans - Westbank and I were so glad we earned your 4/5 score following your stay. You mentioned that you experienced some water damage and the ceiling cave in the first room. However, it was great to hear that the front desk was able to move you to a different room with no issues. It's also rewarding to hear that you felt safe at our property and you had no issues during check in or check out. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your feedback, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Dear Clarissa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the overall encounter you had at the property. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future. Sincerely, Red Roof Management

Hi Amber,Thank you for taking the time to write a review of your stay at the Red Roof Inn New Orleans - Westbank. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the floors. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Dear Kyla,We at the RED ROOF INN NEW ORLEANS - WESTBANK are saddened by your low scoring of 2/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Charles. The staff and I at the Red Roof Inn New Orleans - Westbank appreciate your 3/5 score following your stay. You stated that the lack of towels, the smell mentioned and the other listed issues hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management

Dear Matthew,Thank you for your feedback following your recent experience with the RED ROOF INN NEW ORLEANS - WESTBANK. The situation you described is truly regrettable to read. Please reach out to your original booking source in regard to your refund. Feedback from our guest at Red Roof is always welcomed as we seek to improve.Thank you again for your comments.Sincerely,Red Roof Management

Hello Jermaine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Maribel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn New Orleans - Westbank. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room, the stained towels and the other highlighted concerns that hindered your stay. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Cheryl,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Jeremy, Thank you for taking a moment to complete our survey at the Red Roof Inn New Orleans - Westbank. I was disheartened to see your stay resulted in a 2/10 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Lacey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn New Orleans - Westbank. I'm disappointed to see that your stay was less than ideal that prompted a 2/10 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Malori, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Rashone,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn New Orleans - Westbank. The indicated unclean conditions and issues with our phone was truly disheartening to read. Please know that this isn't the level of service that Red Roof stands for and will be taken into consideration. Red Roof apologize and hope that you will give us the opportunity to provide you with a better experience. Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Dominic, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you, Donald, for being our guest at the Red Roof Inn New Orleans - Westbank. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Andrew, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you, Irais, for taking the time to write a review of your stay at the RED ROOF INN NEW ORLEANS - WESTBANK. I sincerely apologize that your stay didn’t meet your expectations due to the poor housekeeping anf upkeep of the room. You also stated that the bathroom does not work well, the extractor, the air conditioning and heating didn't work. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. I'll bring this matter to the property's attention for further review.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Valued Guest,Thank you for the feedback about your stay at the Red Roof Inn New Orleans - Westbank. We are sorry you had a less than satisfactory experience. You indicated that you were unsatisfied with the poor hygienic conditions of our property. It upsets me to hear that the room had an unpleasant odor and was uncleaned and the door's safety chains are non existent. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. At Red Roof, the safety and comfort of our guests are our top priorities, and we take cleanliness and maintenance seriously. I will certainly bring this to the property’s attention in an effort to address your concerns.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Gabrielle,The staff at the Red Roof Inn New Orleans - Westbank and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Linda, Thank you for taking the time to tell us about your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. I am sorry that your experience was less than ideal due to the uncleanliness indicated and the broken doorknob. Your feedback is taken very seriously at Red Roof, and rest assured that we will be taking the appropriate measures to address this issue and prevent any future occurrence. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Red Roof Management

Hello Markia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Jordan,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future.Sincerely,Red Roof Management