Dear Thomas, thank you for taking the time to share your feedback. We extend our sincere apologies for the incident. Please know that in cases of not responding timely, not providing the necessary documents for reservation, it might be canceled due to our policy. Our records show that your original reservation was canceled because of an invalid Credit Card, after which you’ve successfully made another reservation and was relocated accordingly. Also, our manager has contacted you during your stay and taken care of your concerns. We hope to have the chance of accomodating you again in the near future at any of our beautiful units, for a flawless experience, and we’ll surely assist you when needed. if you’d like to communicate with us, feel free to contact our 24/7 guest service for further information.

Dear Angela, thank you very much for staying with us and sharing your feedback. We're happy to hear that you've enjoyed your stay at our property. We strive to provide high-standard services and are glad to know we've met your requirements. Should you decide to book with us again, we'll be happy to accommodate you again at any of our amazing units.

Hey Renee, thanks a lot for choosing to stay with us and for sharing your feedback. It was a pleasure to have you as our guest. We look forward to hosting you again anytime soon!