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"Had a great stay. Beautiful location."

"Breakfast was reasonable. We had issue with our room and the staff helpfully moved us to another room. Would stay again"

"Beautiful and well maintained and close to shipping and food"

"Below average B&B"

"I enjoyed the cleanliness and friendliness of the staff. All my questions were answered very pleasantly. The beds were comfortable and it was a quiet place to stay. It was easy to get to and very convienent being in the middle of Great Barrington. The breakfast was nice also. I would stay there again."

"My favorite place to stay! Always comfortable and breakfast was great."

"We love the Bershire Mountain Lodge. We've stayed here five other times but this time we do have a few very minor negatives. 1) The cabinet door under the kitchenette sink had a loose hinge. We messaged the staff and requested that they wait until after we checked out to repair the hinge. We hope the hinge was repaired before the next guest checked in. 2) The toilet flush handle was slightly cracked but still functional. We forgot to notify the staff; it was barely noticeable. 3) The guest or...

"I spilled an ENTIRE cup of cocoa I was making for my niece. The clerk on was a very kind, friendly young man named Paul. I have worked as a chef for 30 years, the cocoa went EVERYWHERE. He got a mop bucket , I started cleaning my mess up I just know what its like to walk into a mess!! Left by someone else. Paul said "you dont have to finish, ill do it no problem. He was a VERY kind young man. And he was helpful & he cleaned up the rest of the spill. I think your LUCKY to have such kind...

"Best that can be said is that it was clean. The shower was ok. No on-site staff, we had to check in using a Ring doorbell and bad phone connection. The baseboard heat control required me to get on the floor and crawl into the corner of the room behind the fridge. And the room didn’t look at all like the picture on Expedia. Stay here if you have no other choice."

"Clean room. Easy check-in. Great parking. Great location. Some people"

"Here’s what we liked: If we were just reviewing BERKSHIRES UNTOLD based on the staff, we’d be giving it a 5. The staff were extremely friendly, helpful and gracious. When we asked for extra towels and requested a room change, they accommodated those requests immediately. After we switched rooms they checked to see if we were happier. This is exactly the kind of service you want in a hotel or inn. Other good things - The bed was comfortable and there was enough counter space in the bathroom...

"Room had some debris on the floor and then cleaner came to the room, they only removed some garbage and changed towels. Bed also wasn’t made when cleaning happened"

"Shaker Inn is a comfortable cozy inn in the village of West Stockbridge. Check in was easy, room was comfortable, clean, grounds were well-maintained and lovely. Village of West Stockbridge was only a couple of blocks away. We were able to walk to restaurant for dinner. Staff were easily available and helpful."

"Someone was using dryer at 5 am, drying bags with metal elements…..Not OK."

"This hotel looks like you stepped into 1980. The front door had a gap that let in light and cold air. The wallpaper was peeling. There were scuff marks on the walls and door. The bathroom fixture was open and you could see exposed wiring. Some outlet plates were also open. The one lamp had non working electrical outlets. The room smelled musty. The beds were comfortable and the shower had reasonable pressure."

"Great"

"I very much enjoyed my stay at the Hideaway in Lenox. The facility is charming, cozy, and clean. The problem was checking in. The link they sent me did not work. I was able to get in touch with someone over the phone, but it took some time and the agent was difficult to understand. I found the check-in process to be stressful. After we got over this part, the day was very pleasant, and I would definitely go back in the future."