Search Hotels Near Naval Submarine Base New London, Groton

"All The lights in the room were very dim making it hard to see, several holes in the walls in the bathroom & doors, no closet doors on closet, towels & wash cloths very dingy & stained, microwave had no handle on it, hair dye spatter on wall, 3 VERY FLAT pillows on bed, room phone had a huge burn mark on it, bed was made poorly, drip pans for the burners in the kitchenette was wrapped in aluminum foil, screens coming out the windows, knob to open & close windows broken, guy at front desk in the back sleeping which would lead to anyone walking in unknowingly, main door to room almost didn’t close completely, burn marks on all the furniture, lamp shades falling apart, stains & hard spots on the carpet."

"Room was absolutely neglected. Front desk staff was very unaccommodating, rude and condescending. There was a snowstorm during my visit. The parking lot was never plowed properly nor salted, sanded etc. I had fallen twice during the duration that I was trying to dig my car out, I asked the front desk staff if we could use their shovels. They told me that there would be a $50 deposit because they didn't want us to break them. I was absolutely appalled by that, considering the fact that I believe it would have been their job to take care of the property maintenance in that situation. Doors and stairways were not shoveled on the outside of the building, leaving us dropped with 3 ft of snow in front of the doors at points in time during the storm. I was mocked by the young lady that works the front desk multiple times for an incident that had occurred while I was there. I was fleeing a domestic violence situation, I had notified the staff of that and it was completely disregarded and laughed about in front of my face by the staff. I will never stay at this establishment again nor will I ever recommend it. In extreme disappointment for a local establishment."

"horrible location, staff were high and very dismissing "

"yes"

"No water in pool and construction outside of room. Drove hours for a decent hotel with an indoor pool and there wasnt one when we got there. Asked for a refund within 1 hour of check in and was refused. Desk lied to booking agent. The whole experience was terrible. Check out is at 11am, was locked out of my room at 9:45am"

"Very clean and comfortable bed."

"One of if not my worst hotel experiences ever. I wasted $200 because I rebooked at another hotel after 20 min. The property smelled like smoke. The stairs had empty beer cans and bottles as you walked up to get to the 2nd and 3rd floor. Once in the room. It was like the room was straightened up but not cleaned at all. It honestly smelled like funk and febreze. The bed sheets were dirty and had dog fur on the sheets and pillow. The pillow cases were actually dirty. One had black makeup still on the pillow case. I wanted my hands and the sink backed up and had hair and just unidentified dirt that rose from the backed up water. I was visiting the area with my family so there was no way I could've stayed in those conditions with a 2 year old along with me. I don't know who checks on these type of things but this place needs to be audited for improvements seriously. I don't do reviews like this but since this hotel made themselves the exception, I had to make an exception and write this. I highly don't recommend staying here unless there's proof they literally cleaned up their establishment. "

"Weird smell when you enter room but we put air fresheners and everything was perfect 👌 Room has alot of space Good size refrigerator A/C and Heater works Good People in front desk are nice and work with you Very good place for what you pay"

"First of all if you stay here definitely eat dinner at La Luna the drinks the garlic bread the pasta everything was delicious. Back to the hotel. The front desk staff sorry I don't remember your name I think manager was so welcoming and understanding. She was polite and helped us get new keys when ours didn't work. Fresh towel for the pool, helped our kids get snacks and paper products for late night warm ups. The pool is a nice size love the large steps to relax on their are bathroom and a shower in the pool so you don't have to leave my only complaint is the window from the conference room that over looks the pool from inside. We were swimming while there was a conference and had no clue they could see us the whole time a little uncomfortable. Especially since there were chairs directly next to the window where we took off our swimsuit covers. The rooms were clean and beds soft. Biggest complaint was that there was an event at night that the hotel was not aware of and it could be heard in our room so loudly. The restaurant/bar should make the hotel aware of these events so customers are aware of the noise. Thankfully they turned off the music a little after 10:30 but 3 hours of loud pumping music I had a pretty nice headache. Ended with a little breakfast buffet in the restaurant about $20 buffet of eggs, potatoes, bacon sausage variety of breads, muffins and bagels and some fresh fruit"