4/10 แย่
Sebastian
17 ก.ค. 2025
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
My son was going by himself on this trip. I (his father) called the hotel to make sure they let him in, because he is under 21 years old. The lady on the phone told me that he will have no problems to check in. I asked her several time to make sure and I know the rules. She confirmed several times that everything is going to be fine and no problems. My son was on the phone with me and heard all our conversation.
His flight got delayed and he arrived at the hotel 2am and very tired from all day travel. The hotel has no notes about my request and no notes about conversation on the phone. They didn’t let my son go to the room and he was asked to sleep in the lobby. This is unacceptable!
I tried today to call hotel and talked to them about it. No communication back whatsoever…
None of your requirements mentioned in my review. If you don’t want to post it, this is on you!
Sebastian
เข้าพัก 5 คืน, กรกฎาคม 2025