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"Bad customer service , I had high expectations for Hyatt Regency Coconut Point because the property itself is absolutely beautiful. Unfortunately, the service completely ruined our stay. When we arrived, we had to wait over an hour while maintenance tried to fix our room door. After all that time, the door still wasn’t working. I spoke with a manager, who responded with an attitude instead of trying to make things right. We were finally moved to another room over an hour later, only to discover...

"Our son is in a wheelchair. Staff and facility were very accommodating to people with disabilities. All of resort was assessable to us. The rooms were great, pools and beaches were outstanding."

"This property is incredible! It is in pristine condition. It’s Old Florida at its best. Staff very professional and helpful The Sanctuary spa was amazing and had incredible amenities. The restaurants and bar were great as well. Will definitely be back!"

"Outstanding Property with Excellent Staff. 100% of the Staff we interacted with were great treating us like Guests in their home. Asking if all was good, if there's anything else we needed, and giving us the impression they enjoyed having us there, especially over the Holiday weekend. One of the best places we've ever stayed."

"Everything was fine except, with the very hot weather, I was dissappointed the pool was not open. Otherwise, we really enjpyed pout stay. It's an oasis in the middle of hubbub."

"Worse Ritz Carlton ever. Worse experience"

"Brand new property - it even has the smell of fresh paint! So wonderfully decorated and the rooms are huge! We will be back."