The shape of the hotel was unick. However bathroom wasn't upto the standard.. These days no1 has tab as shower.. please consider renovating bathroom. Also consider installing mirror in bedroom. It was unpleasant putting makeup in bathroom, next to toilet.
Kia Ora Veeni,Thank you for your review and I am glad that you find our hotel unique. Unfortunately I do not quite get it when you mentioned "tab as shower". Our mirror in the bathroom is away from the toilet. Considering the decent size of our bathroom I do not think anyone would normally have the feeling as you mentioned. There is indeed mirror in the bedroom.Thank you again Veeni. Please contact the hotel and ask for me so we can have further discussion on your experience.Nga mihi,Mick YuanAssistant Manager
Kia Ora Shakaiyah,Thank you for your review. We all know how important a good night of sleep is and I am glad that you had it while staying with us.All the best!Nga mihi,Mick YuanAssistant Manager
Kia Ora Joseph,Thank you for taking the time to review us online.I am glad you enjoyed the wonderful view of Hawke Bay and find our location convenient.We wish you all the best and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager
While the property is dated, the rooms are clean, comfortable, and spacious. I particularly liked the comfortable chairs at the large picture windows looking over the water. Staff were great.
Seonag
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Katie S วันที่ 3 มี.ค. 2024
Kia Ora Seonag, Thank you for the wonderful review. Our team will really appreciate receiving this. Kind regardsKatie Silcock
Convenient property. Easy access to laundry on property. Enjoyed the hot tub and outdoor pool.
Wendy
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Katie S วันที่ 6 ก.พ. 2024
Kia Ora Wendy, Thank you for your review and comments. I am pleased that you enjoyed the Ocean Spa facilities across the road from the hotel. Use of the Gym at Ocean Spa is complimentary for guests; however, all other facilities are paid separately. We hope to see you back in Napier very soon. Kind regards, Katie Silcock, GM
Fantastic location as everything is within walking distance
Beach 2min across the road/hot spas and pools directly opposite with complimentary access to gym
Reception service was very helpful and requests were always attended to.
Special mention to the girls in the restaurant who were absolutely delightful with 6 star service and the food is exceptional……these girls made our stay a much more pleasant experience, hotels that have staff who take pride in there presentation and customer service are what makes holidays truly amazing
Tristram
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Katie S วันที่ 15 ก.พ. 2024
Kia Ora Tristram, Thank you for your wonderful review. I will make sure the team receive this feedback. We hope to welcome you back again in the future. Nga mihi niKatie Silcock
We liked that location. The hotel was close to the shops. We disliked the attitude from the staff towards us. The room were surface clean. We could see dust and specks of rubbish on the floor before we got there. Vacumming not completed under the bedsx.
Kia Ora Rewi,Thank you for taking the time to review us online.I am glad to know that you enjoyed our location but sorry to read that you did not find our team helpful or our cleanness up to your standard. Hope our phone conversation provided assurance to you that we will improve in areas required.Thank you again Rewi. We wish you all the best in 2024!Nga mihi,Mick
The location is perfect and you can easily walk to the marine parade, the war memorial, the centennial park and even the prison. There’s a hot pool complex in front of the hotel so that’s an option as well
Dear Manabu,Thank you for your kind review.I am glad that you have enjoyed your stay, especially in our view and location.Thank you again and we wish you all the best for the rest of your trip in New Zealand.Kind regards,Mick Yuan
A very pricy hotel that has it's worth in the closeness to the beach. We stayed in Hilton for the same price - this hotel is not near the standard of Hilton.
Kia Ora Christian,Thank you for taking the time to review us online.I am disappointed to read that we have only scored 6 out of 10 during your stay. There are a number of factors that may effect the price. Keep an eye online so you won't miss out on any great price. We wish you all the best in 2024!Nga mihi,Mick YuanAssistant Manager
Fantastic location, walking distance to town, great views. Seems a little dated but still pleasant. A little loud due to ice maker and laundry but still enjoyed our stay.
Kia Ora Balthazar,Thank you for your kind review!We wish you all the best with 2024.Nga mihi,Mick YuanAssistant Manager
8/10 ดี
Alison
เดินทางกับคู่รัก
7 ธ.ค. 2023
The hotel is looking tired and in some areas not very clean. Our room had a large coffee stain on the carpet that had been there a while. Staff at check in did not have good English understanding and a question we had was just not answered. This is not helpful. The hotel has a car charger but nowhere does it say on their website to bring your own cable, or if it is free or not. Breakfast buffet was very average and not good value. The bed was comfortable.
Kia Ora Alison,Thank you for taking the time to review us online.I am glad that you enjoyed your overall stay with us and admit that there are areas we can improve. For the EV charger, it does mention on our website to bring your own cable and pay as you go.Thank you again and we wish you a very Merry Christmas ahead.Nga mihi,Mick YuanAssistant Manager
Kia Ora Daniel,Thank you for your kind review. We wish you all the best and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager
6/10 พอใช้
Barbara
เดินทางกับคู่รัก
19 พ.ย. 2023
ชื่นชอบ: ความสะอาด
The view was amazing. The room smelled like cologne. The breakfast was not good but pricey. Coffee was like water and none of the food was hot just lukewarm. And, they charged us for a coke that we didn’t take from the mini bar. Unless they charged us for the milk that wasn’t on the mini bar ticket. We assumed that was free since the 6 other places we stayed in NZ gave us milk.
Kia Ora Barb,Thank you for your online review.I am glad that you have enjoyed the view. I have passed your comments onto respective departments who will take it onboard and make necessary improvements. Hope the minibar charge has been resolved. We are happy to assist should you have any further questions.Kind regards,Mick YuanAssistant Manager
Dear Tracy,Thank you for your kind review and I am glad that our staff are helpful and you enjoy the view and location! All the best to you!Kind regards,Mick YuanAssistant Manager
Dear Stacey,Thank you for taking the time to review us online. We wish you all the best and hope to see you again in the future!Kind regards,Mick YuanAssistant Manager
Thoroughly enjoyed our stay at the hotel. Friendly staff.
Clean rooms with awesome views and super comfy beds. We stayed with 2 kids and rooms are reasonably sized to accommodate 4.
Convenient location. Highly recommended!
Dear Meha,Thank you for your kind review. We are glad that you and family enjoyed your stay with us. We wish you all the best and hope to see again in the future.Kind regards,Mick YuanAssistant Manager
Kia Ora Selma,Thank you for your 5/5 review.I am glad our receptionist has done a great job and leaves a great first impression for you.Thank you again Selma and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager
Excellent room, spacious and very clean. Comfortable beds.
Convenient location & good parking.
Just a lot of banging doors from neighbouring rooms. Perhaps having closing mechanisms fitted to the doors would help.
Would stay again when visiting Napier.
Kia Ora Pamela,Thank you for kind review. We have adjusted the door closers and this will minimise the noise caused by door shutting.Thank you again Pamela and we hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager
6/10 พอใช้
Aiga
เดินทางกับคู่รัก
22 ต.ค. 2023
ชื่นชอบ: พนักงานและบริการ
Overall stay was ok.
The mini fridge in my room wasn’t working which sucked cause it was so hot and I wanted to keep drinks cold.
The room isn’t very soundproof even to the point I could hear the neighbour opening and closing their drawers and when using the bathroom.
Dear Kathy,Thank you for taking the time to review us online.I am glad that you have enjoyed your stay with us, especially the beautiful view, convenient parking and central location.Thank you again Kathy. Take care.Kind regards,Mick YuanAssistant Manager
Dear Elliot,Thank you for your kind review.I am glad you enjoyed the beautiful and we hope to see you again in the future.Kind regards,Mick YuanAssistant Manager