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"Very friendly and helpful staff "

"Nice room and comfortable bed with ensuite bathroom/shower. Bus from sapa drops you outside door. Staff very friendly and helpful and helped me book a cheaper bus to cao bang than i was going to. Around 30 minute walk into centre but many places to each closer than that. I would definitely stay again."

"Beautiful location, facilities, food and even better service!"

"Woke up at 4am to check me in after my sleeper bus arrived."

"Superbe bungalow et super accueil pour des excursions à bon prix en direct. Notre fils a même pu faire une partie de pêche dans la jolie mare de l’hôtel. Piscine très grande et chauuudeeee."

"Dung is the man. Took care of me my whole stay. Went beyond the call of duties to make sure I had a remarkable time, sightseeing, meeting locals, great experiences that you might call once in a lifetime. However, I made a true friend, and plan to go back in a few months."

"The bungalow is great but the staff is absolutely terrible. > Check-in We could not find the staff at the reception. She was sleeping not far from the reception. We called the number on the desk but she declined the call. We sent a message to say we were at the reception. She liked it but did not reply. We had to assume the receptionist was the person sleeping not far from the reception once we saw her. > Motorbike rental Don't go there if you want to travel alone - They are not flexible and...

"Great host; Ali helped me enormously with my self drive loop. We’ve rented the bikes from him (which were great) and he helped us with all the recommended stops and the dos and donts of the trip. When we came back he was again super helpful and offered us a room (for free) for us to take a shower, etc. until our transport arrived. Strongly recommended!"

"J'ai eu le plaisir de séjourner dans de nombreux complexes hôteliers, mais aucun ne m'a procuré autant de paix et de détente que le Panhou Retreat. Dès mon arrivée, j'ai été accueilli par un personnel chaleureux et amical, qui a veillé à ce que mon séjour soit parfait du début à la fin. Ce qui m'a le plus marqué, c'est leur connaissance approfondie de la culture et des traditions locales, qu'ils ont partagé avec enthousiasme à travers des anecdotes et des expériences personnelles. J'ai...

"Very helpful staff for renting motorbike to go Ha giang loop! Nice price for rooms and dorm. Good pancakes and coffee for breakfast"